COVID-19 Customer Information

We are experiencing much higher call volumes and correspondence than normal as a result of enquiries relating to COVID-19. It may take you longer than normal to get through to us, or for us to respond to your emails, but rest assured we are working our way through all our enquiries as quickly as we can. At this time, please email us rather than post us your correspondence as this will ensure we can respond to your enquiry much quicker.

Like the rest of the country, Blue Motor Finance are closely watching and considering the news in relation to the COVID-19 pandemic. At this difficult time we will continue to support our customers and, should you be affected by COVID-19 and suffer financial difficulties as a result, we have various solutions available.

We have successfully implemented plans to ensure the safety and well-being of our staff and also to ensure that our services remain available as normal to our customers and dealers.

Our priority is to support those in the most vulnerable situations and we kindly ask that you only call if your query is urgent. It may take us longer than normal to answer calls or respond to emails, but please be assured that we are working hard to deal with queries as quickly as possible. We appreciate your patience and consideration at this time.


Some Basic Guidance That May Help You

If you are concerned about potential future financial difficulties, or want to understand how we are ensuring we can continue to support our customers, please read through the Frequently Asked Questions below.

If you have been directly affected by COVID-19, and are experiencing financial uncertainty, please contact us to discuss your situation.

If you wish to make a payment or obtain a settlement figure please visit our Customer Services Portal.

If you are one of our partner dealers please contact your Account Manager in the usual way.

Collections Team: collections@bluemotorfinance.co.uk or 0203 005 9332

Opening hours: Monday to Friday 8:00 – 19:00, Saturday and Sunday 9:00 – 17:00

Customer Services Team: customerservices@bluemotorfinance.co.uk or 0203 005 9330

Opening hours: Monday to Friday 9:00 – 19:00


Frequently Asked Questions

Is Blue Motor Finance open for business as usual?

Our primary concern is for the health and safety of our customers, staff and partner dealers. We are, however, open for business as usual and remain available to support our customers.

We are experiencing very high call volumes and this is making it difficult for some of our customers to get through to us. You can contact us by email using the addresses shown above. Whilst we have significantly increased the number of staff available to deal with your calls we are still experiencing unprecedented volumes and thank you for your understanding at this time.

The Government imposed lockdown is, however, affecting many businesses including our dealer partners, many of whom are no longer open. This does limit the support we can offer some customers with dealer related enquiries.

What will be the impact of disruption?

We are confident that we will maintain our service levels, although we are mindful that call volumes are likely to be higher than normal and some customers may experience some delay.

What is a payment deferral?

A payment deferral, also referred to as a “payment holiday” in other financial products such as mortgages, is a temporary postponement of up to three monthly payments meaning that we will not expect you to make payments during the deferred period. It is very important to understand that these payments are not being waived, they are simply being moved to a later date. Deferred payments are only appropriate if the financial impact on you of COVID-19 is temporary and, as such, they will not be the most appropriate option for all customers. If you wish to discuss your specific circumstances and the options available please contact us as detailed above.

COVID-19 has directly impacted me and I may miss a payment, can I have a payment deferral?

We take very seriously the way in which we work with customers who may find themselves in vulnerable situations. We have procedures in place for considering forbearance or support for any customer impacted by COVID-19. We will review each customer on an individual basis and work with them to find an appropriate solution. If you wish to discuss your specific circumstances and the options available please contact us as detailed above.

If you wish to request a payment deferral, click here

I am already in arrears but am impacted by COVID-19, can you provide any further extension or support?

We take very seriously the way in which we work with customers who may find themselves in vulnerable situations. We have procedures in place for considering forbearance or support for any customer impacted by COVID-19. We will review each customer on an individual basis and work with them to find an appropriate solution. If you wish to discuss your specific circumstances and the options available please contact us as detailed above.

I am worried about my household budget and making payments if COVID-19 escalates, what should I do?

The Money Advice Service www.moneyadviceservice.org.uk provides a free online budget planner and advice on how to complete a budget plan.

This can help you to:

  • Increase control over your money
  • Provide an early warning for potential problems
  • Stay on top of what is coming in and what is going out
  • Decide in advance how your money will work for you
  • Determine how much surplus income you have

In addition to this, you may be eligible for reduced monthly payments or Government assistance should you be affected by COVID-19. If you continue to be worried about future financial difficulties, please contact us to discuss this.

I have been told that fraudsters and scammers are taking advantage of the COVID-19 situation, how can I protect myself?

Amid the uncertainty of the current situation, fraudsters are looking to benefit by impersonating Government institutions, banks, finance companies and other viable organisations. If you are concerned that someone calling you from Blue Motor Finance may not be who they say they are, please hang up and contact Blue Motor Finance directly by phone or email as detailed above.

For further advice, or to report suspicious or fraudulent activity, you can visit Action Fraud by clicking here.