Cost of Living Help & Support

Should your financial position change in a way that will affect your monthly repayments with Blue, it is important that you contact us immediately. Once we are made aware of your circumstances, we will be able to work with you to help you find a solution. To discuss further please contact our Collections Team on 020 3005 9332.



Options for help and support

Our Collections Team will be able to provide you with options that may include a new temporary payment arrangement, to support you whilst you are experiencing financial difficultly. They will discuss your change in circumstances with you, in detail, to understand which options are suitable for you.

When you do contact us, please be aware it may take some time to discuss your circumstances on the phone, depending on the help and support you need. We will need to ask questions about your circumstances; however, you can let us know at any time if you do not feel comfortable.


Payment Arrangement

When discussing a payment arrangement, we review each case on an individual basis, to make sure the payments are affordable for you and would not cause any further financial detriment.

You will be asked to complete an income and expenditure form; we have a range of payment options available and to identify which one would be most appropriate we need to fully understand your financial circumstances.

To help us with this we will need you to visit https://iehub.co.uk/ to complete the income and expenditure (I&E) assessment. The IE Hub is a free and secure online portal, that makes it easy for you to share your information with us.

It’s straightforward to use, just:

  • Create a free account with IE Hub at https://iehub.co.uk/
  • Follow the instructions to complete your I&E assessment
  • Grant Blue Motor Finance access to your information, by selecting to share with ‘Blue Motor Finance’ from the list of companies at the end of the assessment.

Remember to add your agreement number (100XXXXXX) as your reference and click submit. Your agreement number can be located on the customer portal, under a copy of your documents for you to access.

Don’t worry, your information is completely safe and secure and will remain confidential – you can also remove access whenever you want. We will only use the information you share with us to assess your affordability.

Once you have completed your assessment, we’ll be in touch to discuss the next steps.

If you are not able to access the form or to register for a free account, you can contact us on 020 3005 9332. One of our Collections Account Managers will be more than happy to complete the income and expenditure form over the phone with you.


Whilst I am making reduced repayments will it affect my credit rating?

We have a duty to report a true and accurate reflection of our customers arrears status to the credit reference agencies. If your agreement falls into arrears, this information will be registered with these agencies. If you would like to check your credit file, you can use the following agencies for free.


A payment arrangement would not be your only option, we do have other options available to you. We have provided you with some information on these below and would advise you to contact our Collections Team to discuss them further, so that they can support you with making a decision that would help with your change in circumstances.


Voluntary Termination

Under the Consumer Credit Act 1974 you have certain termination rights, you can locate information on your termination rights on page 2 of your Hire Purchase agreement. If you would like to access a copy of your agreement you can do so on your customer portal. If you are facing long term financial difficulties, it may be in your best interest to voluntary terminate your agreement with us and hand the vehicle back. The implications of a voluntary termination depend upon factors including the price the vehicle was purchased for, the amount you have paid towards the finance agreement and any deposit you paid. We are happy to discuss voluntary termination with you and the potential pros and cons.


Sell the Vehicle

If you want to sell the vehicle or to part exchange and purchase another less expensive vehicle, you can do this. You would need to settle the full amount of finance outstanding under your finance agreement with us, including any amounts deferred, before selling the vehicle or arrange for the outstanding amount to be paid directly to us from the proceeds of the part exchange.



If you wish to make a payment or obtain a settlement figure, please visit our Customer Services Portal or contact us using the methods below:

Collections Team: collections@bluemotorfinance.co.uk or 0203 005 9332

Opening hours: Monday to Friday 08:00 – 19:00, Saturday 09:00 – 13:00

Customer Services Team: customerservices@bluemotorfinance.co.uk or 0203 005 9330

Opening hours: Monday to Friday 09:00 – 17:00


Our Direct Sales Team can discuss a new application with you, if you are looking to part exchange your vehicle. Please contact them directly on 020 3878 3141.



Free, independent support

If you would like to speak to someone independent, below is a list of other organisations that give free debt advice and can discuss any financial worries you may have.

If you do not know where to start Money Helper provides a free online budget planner and advice on how to complete a budget plan.

This can help you to:

  • Increase control over your money
  • Provide an early warning for potential problems
  • Stay on top of what is coming in and what is going out
  • Decide in advance how your money will work for you
  • Determine how much surplus income you have

In addition, The Financial Conduct Authority (FCA) has information on its website for consumers of financial products, including motor finance. The information can be found here.



Useful links and telephone numbers

Money Helper (0800 011 3797)

Money Helper offers free guidance to make money choices clearer. They cut through the jargon and complexities of financial issues, explain what you need to do and how you can do it. They put you in control, with impartial guidance that’s backed by the government and can recommend further, trusted support. Open to everyone, Money Helper is available online, over the phone or face-to-face.


National Debtline (0808 808 4000)

The National Debt line is a debt advise charity which is run by the Money Advise Trust. They offer free and confidential advice which is provided by their team of experts who can help you to take control of your debts and improve your situation. The website has lots of useful tools such as guides, fact sheets and a budgeting tool to help get you started.


StepChange Debt Charity (0800 138 1111)

StepChange provide free debt expert advice, with more than 25 years’ experience. The website allows you complete the entire service online or you can switch to a phone and online service, this gives you complete flexibility when discussing your circumstances. They can recommend a wide range of debt solutions that will support you in the future. You can access a wide range of information on their website, including FAQ’s and articles. StepChange will work with you in getting a sustainable, affordable plan arranged for you, as well as assisting you in dealing with your creditors.



Financial fraud & scams

Amid the uncertainty of the current situation, fraudsters are looking to benefit by impersonating Government institutions, banks, finance companies and other viable organisations. If you are concerned that someone calling you from Blue Motor Finance may not be who they say they are, please hang up and contact Blue Motor Finance directly by phone or email as detailed above.

For further advice, or to report suspicious or fraudulent activity, you can visit Action Fraud here.


I have been contacted by a third-party company to discuss my hire purchase agreement. Is this correct?

You may have been contacted by a third-party company to discuss arrears that may be outstanding on your agreement. Please see a list below of companies that may contact you on Blue’s behalf and confirmation of their contact numbers:

  • Ardent Credit 0151 329 3772
  • Resolve Call 01412128500
  • Crystal Collections 01277 202010
  • Grosvenor Credit Management& Investigations 0330 390 4567

Our Collections Team may also contact you from the number 0203 744 3775, they will confirm where they are calling from and will request for you to answer data protection questions.