Complaints Procedure

If you are not entirely satisfied with any aspect of our service, please let us know.

If you wish to make a complaint, you can contact us directly by:

Phone: 020 3005 9330


Post: Blue Motor Finance Limited, PO Box 565, Sevenoaks, Kent TN13 9RE

When writing to us, please remember to include full details of your complaint and your agreement number.

On the 11 January 2024 the FCA announced that owing to the high number of complaints to motor finance firms claiming compensation for commission arrangements, that it will now be using its powers to review historical motor finance commission arrangements and sales across several firms.

For more information, specifically about these complaints click here

Financial Ombudsman Service

If you are not satisfied with our final response or 8 weeks have passed since you first raised your complaint, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).

The FOS was set up by Parliament to provide a free independent review service. You will not be able to refer your complaint to the FOS if you have not contacted us first.

Phone: 0800 023 4567


Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR