Complaints Procedure

If you are not entirely satisfied with any aspect of our service, please let us know. Our aim is to resolve complaints by the close of three business days. Where that's not possible, we will write to you within 5 working days.

If you would like to contact us about PPI, please click here

If you wish to make a complaint, you can contact us directly by:

Phone: 020 3005 9330

Email: complaints@bluemotorfinance.co.uk

Post: Blue Motor Finance Limited, PO Box 565, Sevenoaks, Kent TN13 9RE

When writing to us, please remember to include full details of your complaint and your agreement number.

Financial Ombudsman Service

If you are not satisfied with our final response or 8 weeks have passed since you first raised your complaint, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).

The FOS was set up by Parliament to provide a free independent review service. You will not be able to refer your complaint to the FOS if you have not contacted us first.

Phone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Web: www.financial-ombudsman.org.uk