Work With Us

What we expect from our employees

We all play for team Blue – We are collaborative, empathetic, energetic, fair, helpful, inclusive, supportive and we build lasting relationships.

We take responsibility – We are accountable, creative, influential and problem solvers. We have integrity and pride. We take ownership.

We work like a start-up – We are customer-focused, adaptable, innovative, pragmatic,proactive and resilient.

We have a voice and every door is open – We actively listen, get involved, openly communicate. We seek guidance and are open-minded.

Blue Benefits

As a valued member of the Blue team, you will get:


  • 25 Days Annual Leave Entitlement
  • One additional day’s leave for your birthday
  • Private Medical Cover
  • Life Insurance Cover
  • Self-Invested Pension Plan (SIPP)
  • Employee Assistance Programme (EAP)
  • Access to Blue Motor Finance benefits portal
  • Gym Membership discounts
  • Eye Care Cost reimbursement
  • Premium Bonds for children
  • Office Social Activities
  • Tusker
  • Tech Scheme
  • Cycle to Work
  • Employee referral scheme
  • Occupational parental pay after 12 months continuous service at the beginning of the 11th week before the EWC
  • Challenging and exciting work environment
  • Continuous development

Current jobs at Blue

Our people are the key to our success and we are proud of our high calibre teams. We empower our people to take initiative, challenge the norm, think for themselves and make decisions to deliver an exemplary service. We recruit the best, forward thinking, creative people to work at Blue. We want our people to inspire our future!

We have big plans for the future and you could be part of them. Take a look below to see if you have what it takes to be part of Team Blue and view our current vacancies.

Area Sales Executive/Manager - Region 2
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Job Purpose

To manage a region and be responsible for dealerships and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

Dimensions

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Knowledge, skills and experience

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent basis
  • 37.5 hours a week working remotely
  • Covering BH, DT and SP postcode regions 

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CMC Administrator
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Complaints at Blue

Complaints at Blue drive good customer outcomes, balancing the regulatory requirements and Blue’s policies with the needs of the customer. The overall aim is always to achieve the right outcome based on the information gathered throughout the investigations, liaising with other specialist teams both within Blue and externally.

Overall purpose of the role

The role is part of the Complaints Team - who ensure timely and accurate administration of any complaints received by the company including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the company’s policies and

procedures. This specific role will deal with the administration around commission claims from both customers and Claims Management Companies (CMCs), ensuring that all complaints are acknowledged and resolved within regulatory timeframes.

Key responsibilities and accountabilities

The key aspects of the role:

  • To ensure all customer commission queries are acknowledged within regulatory timeframes.
  • To complete all aspects of the CMC process for both commission and affordability complaints –
  • acknowledgement, 20-day letters, Final Response Letters.
  • To assist the Director of Special Servicing with the timely administration of Final Response Letters to customers and CMCs in relation to commission and affordability complaints.
  • To assist the Complaints Team Leader with any ad hoc tasks that may arise.
  • To assist the Complaints Team with daily tasks if their workload is up to date e.g., collating of FOS files, acknowledgement customer calls etc.
  • To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames.
  • To review each customer complaint openly and fairly without bias or personal opinion.
  • To take ownership throughout the decision-making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver.
  • Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible.
  • Ensure that all complaints are handled with the highest standard of customer care.
  • Build excellent relationships with 3rd party service providers, dealer networks and the sales team to review and resolve any quality concerns.
  • To always maintain complaints database with correct and relevant information.
  • Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with.
  • To present the company in a professional manner and maintain confidentiality.
  • Ensuring electronic and paper filing is up to date and always in order.
  • Communicate and build sustainable relationships with all other internal departments and field staff.

Compliance and regulation

Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your

role at Blue.

Person specification

Standard requirements:

  • Know, understand and apply the principles of TCF and the Consumer Duty
  • Ensure regulatory responses are issued correctly and on time.
  • Keep electronic and paper filing in order at all times.
  • Keep up to date with the company’s products.
  • Present the company in a professional manner at all times.

Qualifications

  • Good educational background with proficiency demonstrable in maths and English Computer Literate, including MS office products and Email.

Experience

  • Experience of working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and complaints
  • Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
  • Knowledge of GDPR and DPA act
  • Ability to understand and comply with documented processes, policies, and procedures.
  • Excellent verbal and written communication skills

Interpersonal

  • Someone who loves to learn and do well and is keen to develop their career.
  • Adaptable and flexible
  • Ability to work as part of a team but also individually.
  • Reliable
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude.
  • Able to work under pressure to tight deadlines.
  • Accuracy and attention to detail
  • Professional and well presented.
  • Establishes effective working relationships.
  • Customer focused approach

Additional requirements

  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
  • From time to time, and within reason, you may be required to carry out tasks that fall outside of your
  • position’s remit.
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours.
  • As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.

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Collections Account Manager
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Collections at Blue

Collections although one team led by the Director of Customer Management, is split into two halves - the phone team and the admin team. We work with other areas of Customer Management too, such as Recoveries, Blue Academy, Special Servicing and Complaints.

Collections phone team – this team take inbound calls and make outbound calls to help our customers that are not able to make their Finance payments to Blue, whilst recognising any vulnerabilities. The team ensure they are complying with Consumer Duty and treating our customers fairly.

Collections admin team – this team ensure all emails are responded to within 24 hours, along with producing letters and sending information-based emails.

Overall purpose of role

This role is part of a team that ensures all customer records are updated in accordance with company and industry guidelines and ensure that all information gathered during the course of any customer conversations are clearly noted onto the in-house debt management platform.

Key responsibilities and accountabilities

  • Responding effectively to inbound customer telephone calls resulting from outbound correspondence, emails, SMS and outbound telephone calls within prevailing abandoned call parameters
  • To maintain optimum levels of outbound customer calling
  • Resolving delinquent accounts within prevailing guidelines
  • Completing income and expenditure
  • Collecting card payments
  • Negotiating payment plans within prevailing guidelines
  • Identifying Expressions of Dissatisfaction and potential complaints
  • Identifying potentially vulnerable customers 
  • Ensure customer information is accurately and efficiently maintained
  • Ensure that customers are treated fairly at all times
  • Ensure that all vulnerable or potentially vulnerable customers are effectively managed at all times
  • To liaise with other operational departments that are involved in the customer journey
  • To ensure all performance and productivity targets are achieved and maintained
  • Conform to all quality and legal requirements
  • To carry out any ad-hoc duties as requested by your line management

Compliance and regulation

Developing a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Person specification

  • Good team player, flexible and able to work on own initiative
  • Strong interpersonal skills, able to establish effective working relationships at all levels
  • Appreciates the importance of accuracy and attention to detail
  • Demonstrates a sense of urgency and good work ethic
  • Ability to work with competing deadlines and priorities
  • Resilient, not derailed by a setback and returns to a high level of performance quickly
  • Excellent customer service skills and awareness of the importance of the customer
  • Comfortable and competent with MS Office.
  • Professional and well presented

Additional requirements

  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
  • From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours
  • Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day). Office hours consist of 8am-7pm, shift-based rota, Saturday 9am-1pm (time off in lieu)
  • Hybrid working available after training completed - 3 days office based as a minimum
  • As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.

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Complaint Liaison Officer
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Job purpose

The role is part of a team who ensure timely and accurate administration of any complaints received by the company including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the company’s policies and procedures. This is a growing and developing role along with the growth of the department. We are looking for self-motivated, experienced complaint handlers who are able to work autonomously to offer the best resolution to our customers whilst insuring Blue’s integrity.

Dimensions

The key aspects of the role:

  • To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames
  • To openly and fairly review each customer complaint without bias or personal opinion
  • To take ownership throughout the decision-making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver
  • Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible
  • Ensure that all complaints are handled with the highest standard of customer care
  • Build excellent relationships with 3rd party service providers, dealer networks and the sales team to review and resolve any quality concerns
  • To maintain complaints database with correct and relevant information at all times

Standard requirements:

  • Know, understand and apply the principles of TCF and the Consumer Duty
  • Ensure regulatory responses are issued correctly and on time
  • Keep electronic and paper filing in order at all times
  • Keep up to date with the company’s products
  • Present the company in a professional manner at all times


Knowledge, skills and experience required

Qualifications

  • Good educational background with proficiency demonstrable in maths and English
  • Computer Literate, including MS office products and Email

Experience

  • Experience of working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and complaints
  • Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
  • Knowledge of GDPR and DPA act
  • Ability to understand and comply with documented processes, policies and procedures
  • Excellent verbal and written communication skills

Interpersonal

  • Someone who loves to learn and do well, and is keen to develop their career
  • Adaptable and flexible
  • Ability to work as part of a team but also individually
  • Reliable
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines
  • Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Additional information

  • Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Able to reliably commute to office
  • Monday to Friday 9am to 5.30pm

Scope of Role

Report directly to the Complaints Team Leader.

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Credit Controller
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Overall purpose of the role

The role is part of the Finance Team ensuring the timely and accurate administration of unpaid dealer invoices.

The scope is relatively broad and includes liaising with the dealers, the sales force, external parties, and customers, as well as the Financial Ombudsman Service, both over the phone and via written correspondence. The objective is to ensure compliance with company’s processes and procedures and control debt levels.


Key responsibilities and accountabilities

  • Collecting debts in a timely and effective manner
  • Resolving outstanding invoice queries, both internally and externally
  • Finding commercially viable solutions for outstanding invoices
  • Collaborating with the in-house Legal Team for legal actions
  • Negotiating re-payment plans
  • Escalating to external Debt Collections Agencies when necessary
  • Identifying and reporting areas of concern while adhering to Consumer Duty and compliance procedures
  • Participating in remedial projects
  • Maintaining electronic and paper filing systems
  • Representing the company in a professional and confidential manner


Knowledge, skills and experience required


Experience

  • 1-2 years of Credit Control experience – preferably in the motor finance sector
  • Experience of working in a team in an office environment
  • Experience of liaising directly with suppliers by phone and other media
  • Ability to understand and comply with documented processes, policies and procedures
  • Knowledge of treating customers fairly (Consumer Duty)
  • Awareness of current FCA regulations

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and email

Interpersonal

  • Exceptional planning and organisational skills
  • Accuracy and attention to detail
  • Excellent verbal and written communication skills
  • Able to work under pressure and to tight deadlines
  • Enthusiastic 'can-do' attitude
  • Adaptable and flexible
  • Establish effective working relationships across the business
  • Have tenacity to be able to establish rapport with dealers and ASMs and successfully collect payments
  • Ability to work as part of a team and individually
  • Customer-focused approach


Compliance and regulation

Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.


Act to deliver good outcomes for our customers and dealers and understand how this requirement specifically applies to your role at Blue.



Additional requirements

  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
  • From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit.
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours.
  • As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.

Working Hours

Permanent Position 

37.5 Hours a week (8.5 hours per day Inc. 1 unpaid hours for Lunch 

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Customer Service Adviser
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Job purpose

You will be part of an engaging team of Customer Service Advisers who put the customer at the heart of everything they do. We are striving for first call resolution whilst providing a positive and friendly service to our customers. This is a growing and developing role along with the growth of the department. We are looking for self-motivated, enthusiastic customer service advisers who want to offer the best service to our customers whilst insuring Blue’s integrity.

Responsibilities

The key aspects of the role:

  • Respond to Inbound and outbound telephone/email enquiries in a professional and courteous manner
  • Maintain customer account records by recording / updating information as required
  • Record any dissatisfaction / satisfaction information in line with the company procedure’s
  • Contribute towards the team by working together to achieve the SLA requirements
  • Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
  • To present the company in a professional manner and maintain confidentiality
  • Identify and assess customers’ needs in order to achieve good customer outcomes and one call resolution where possible
  • Completion of outbound welcome calls
  • To complete all ad hoc tasks as distributed by the Senior / Team Leader
  • Ensuring electronic and paper filing is up to date and always in order
  • Communicate and build sustainable relationships with all other internal departments and field staff

Standard requirements:

  • Know, understand and apply the principles of TCF and the Consumer Duty
  • Keep electronic and paper filing in order at all times
  • Keep up to date with the company’s products & mandatory training
  • Present the company in a professional manner at all times

Knowledge, skills and experience required

Qualifications

  • Good educational background with proficiency demonstrable in maths and English
  • Computer Literate, including MS office products and Email

Experience

  • Experience of working in a team in an office environment
  • Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
  • Ability to understand and comply with documented processes, policies and procedures
  • Excellent verbal and written communication skills

Interpersonal

  • Motivated to learn and do well, to absorb as much of the training as possible and keen to develop their career
  • Adaptable and flexible
  • Ability to work as part of a team but also individually
  • Reliable
  • Enthusiastic ‘can do’ attitude
  • Accuracy and attention to detail
  • Professional and well presented
  • Customer focused approach

Additional information

  • Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Rota shift work based on 8am-6pm Monday to Friday
  • Able to reliably commute to office
  • Scope of Role
  • Report directly to Team Leader

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Part Qualified Accountant
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Overall purpose of the role

This role has a broad scope, covering various areas of accounting and will provide the successful applicant with an excellent introduction to accountancy. In a challenging and exciting work environment with continuous opportunity for personal development and growth.

Key responsibilities and accountabilities

Finance operations

  • Prepare daily payments, loan payouts and customer refunds
  • Complete bank reconciliations
  • Purchase ledger processing duties
  • Respond to email queries in team mailbox
  • Create invoices
  • Prepare journals

Management accounting

  • Assist with month-end preparation and execution
  • Preparation of management information for review
  • Prepare timely and detailed balance sheet reconciliations

SPVs

  • Prepare daily prefunding
  • Sweep customer cash to funder
  • Monthly accounting and reconciliation

Other

  • Assist with statutory accounts, audit and auditor queries
  • Assist with vat and corporate tax computing and reporting
  • Ensure process notes are kept fully up to date
  • Assist with ad-hoc tasks

Personal specification - knowledge, skills, understanding and experience required

Blue is looking for an ambitious, dynamic, and reliable trainee accountant.  You will be a driven and progressive person, eager to learn, challenge and consistently deliver high quality work in a timely manner.

  • Undergraduate degree qualification with 2.1 or higher.
  • Ideally previous experience in an accounting role.
  • Currently working towards a professional accountancy qualification, minimum part-qualified
  • Good planning, time management and organisational skills.
  • Able to work with competing deadlines and priorities, whilst delivering quality outputs.
  • You will be preparing work to a high standard, so appreciation the importance of accuracy and great attention to detail is essential.
  • Motivated person, able to work independently and solve problems efficiently.
  • Excellent verbal and written communication and interpersonal skills, able to establish effective working relationships at all levels in finance and other functions in the business.
  • Good team player, able to provide support across the whole team and with an enthusiastic ‘can-do’ attitude.
  • Ability to identify ways to improve processes.
  • Good MS office skills.
  • Comfortable identifying and raising issues, particularly where driving good outcomes for customers are concerned.

Additional information

  • This is a full-time contract position, 37.5 hours a week plus 1 hour unpaid for lunch.
  • Working hours are 9am-5.30pm Monday to Friday.
  • This is a hybrid role split a minimum of 3 days office and up to 2 days remote, but this is subject to change.
  • The role will include support of training costs with the aim of becoming a Chartered Accountant within a reasonable timeframe. This will be available upon successfully completing your probation period and require a separate training contract to be signed with blue.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours and/or role profile.

Compliance and regulation

Develop and maintain a full understanding of the company’s compliance requirements (including the financial conduct authority’s conduct rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at blue.

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Sales Adviser - Financial Services
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Job Purpose

This is a multi-functional sales role selling vehicle loans direct to consumers and helping them find the right car to fit the loan. You will be responsible agreeing budgets to suit the customer, locating new vehicles through our current dealer network and managing the process through to the customer driving away a car. Working as part of a fast paced, dynamic team, the adviser must ensure that processes and procedures are followed whilst ensuring the daily workload is completed to the highest levels of accuracy.

Salary is up to £33,000 + OTE 

 

Dimensions

  • The role offers a strong basic salary and very achievable OTE
  • Follow up on warm finance application leads generated by our current partners. There are no cold calls as customers have completed an application and are expecting a call.
  • Understand the needs of individual customers and balance the desire to buy the perfect car with realistic affordability.
  • Work towards sales targets to achieve personal and team targets.
  • Work closely with multiple departments to speak with existing customers approaching Blue regarding new finance agreements.
  • Help potential customers find new vehicles to purchase and assist them through the sales process.
  • Manage dealer expectations throughout the sales process being aware of relationships with the external sales team.
  • Assist the team leader in developing process by providing feedback


Knowledge, skills and experience required

  • Essential customer focused telephone experience, preferably from a sales environment.
  • A  good knowledge of car brands, makes and models is very helpful to be successful in role. 
  • Good  educational background with proficiency demonstrable in maths and English
  • Excellent verbal and written communication skills
  • Experience of working within a team in an office environment
  • Computer Literate, including MS office products and email
  • Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
  • Ability to understand and comply with documented processes, policies and procedures.


Additional information

  •       Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  •       Current shift pattern of 9 – 5.30pm Monday to Friday, with a late shift of 10.30 till 7pm and 9-5pm Saturdays. Potential for rota shift work based on 8-8 weekdays, Sundays & Bank Holidays (day in lieu earnt for working them) based on regional requirements.
  •       Able to reliably commute to office as this is an office based role. 

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Senior Compliance Officer
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Compliance at Blue

The Risk Department at Blue is organised around five principal risks (Regulatory Risk, Operational Risk, Financial Crime, Data Protection, and Legal) and is led by our Chief Risk Officer (SMF16/17). The department operates independently as a second line of defence, however, works collaboratively with first line areas across the business to provide oversight, challenge, advice, and assurance, in relation to the key business objectives, and in line with the Blue Motor Finance ‘beliefs’ (values).

Overall purpose of the Role

Reporting to the Head of Compliance and Operational Risk, the focus of this role is to oversee the embedding and ongoing development of the compliance risk management framework and supporting processes within the first line of defence at Blue, with a particular focus on regulatory risk and assurance and providing an appropriate balance of support, guidance, and challenge to achieve regulatory compliance and good customer outcomes.

Key Responsibilities

  • To provide challenge, advice, and guidance to the first line in relation to new and existing products and services so that Blue remains compliant with the necessary regulatory requirements.
  • To provide oversight and assurance to Blue around key first line activities that impact customer outcomes and compliance with the relevant regulation.
  • To escalate issues to senior management in a timely manner to reduce risk and losses as much as possible.
  • To act as an advocate for compliance with all legal, regulatory and company standards and promote a positive risk culture within the first line of defence where transparency, action and rigor are evident – particularly in relation to customer outcomes.
  • To frequently liaise with first line business areas to ensure that you understand key processes and how controls support the achievement of compliance, identifying gaps and weaknesses that need to be addressed – particularly in relation to Arrears Management, Vulnerable Customer Management, Complaints Handling, Blue Direct, and Blue Specialist Financing, ensuring good customer outcome is at the heart of everything we do at Blue.
  • To maintain an up-to-date knowledge of the FCA Handbook and key regulatory requirements (e.g., “CONC”, “DISP”, “SMCR”, and the “CCA”) and apply these to advice, guidance, and assurance activities as well as write regulatory business updates with key recommendations around implementation.
  • To provide regulatory guidance around key business activities, including EXCO objectives and key projects
  • Proactively identify, investigate and analyse current and future regulatory risks, monitor the regulatory horizon to maintain an up-to-date view of regulatory developments that could impact Blue Motor Finance and support in the communication of Regulatory updates to the business.
  • Support the Head of Compliance and Operational Risk in the communication of regulatory developments and regulatory risk reporting to Blue’s stakeholders (internal and external), including training delivery to first line business functions.
  • Observe and champion Blue’s code of conduct and the FCA’s Conduct rules including demonstrating the expected behaviours to deliver good outcomes for customers. 
  • Provide oversight around the requirements set out in the firm’s policies and procedures.
  • Assist the Head of Compliance & Operational Risk with the identification, resolution, and reporting of risk events and breaches.
  • Lead in the preparation of regulatory updates and reports.
  • Lead the Customer Outcomes testing and the regulatory elements of second line assurance activities.

Person Specific

  • 5 years plus compliance experience in an FCA regulated environment – consumer credit preferable.
  • Focused on customer outcomes and sound understanding of the Consumer Duty.
  • Demonstrated ability to effectively analyse risk and apply sound judgement in a timely manner.
  • Strong audit or assurance testing background.
  • Proven ability to write detailed policies and procedures, regulatory updates for publishing across the business, and breach reports.
  • Good team player, pragmatic and flexible, able to work on own initiative, whilst recognising where support is required.
  • Strong interpersonal skills, able to establish effective working relationships at all levels.
  • Appreciates the importance of accuracy, attention to detail and professionalism.
  • Demonstrates a sense of urgency, strong delivery ethos and good work ethic.
  • Ability to work with competing deadlines and priorities.
  • Resilient, not derailed by a setback and returns to a high level of performance quickly.
  • Excellent internal customer service skills.
  • Comfortable and competent with MS Office.
  • Comfortable identifying and raising issues, even with senior colleagues, particularly where driving good outcomes for customers are concerned.
  • The role holder must carry out their role in a way that is aligned to the Purpose, Mission and Beliefs at Blue.

Additional Requirements

  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
  • From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit.
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours.
  • As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks albeit hybrid working is in place.

Conduct Rules

  • You must act with integrity.
  • You must act with due skill, care and diligence.
  • You must be open and cooperative with the FCA and other regulators.
  • You must pay due regard to the interests of customers and treat them fairly.
  • You must observe proper standards of market conduct.
  • You must act to deliver good outcomes for retail customers.

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Equal Opportunities statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships and offending background.