Work With Us

What we expect from our employees

We all play for team Blue – We are collaborative, empathetic, energetic, fair, helpful, inclusive, supportive and we build lasting relationships.

We take responsibility – We are accountable, creative, influential and problem solvers. We have integrity and pride. We take ownership.

We work like a start-up – We are customer-focused, adaptable, innovative, pragmatic,proactive and resilient.

We have a voice and every door is open – We actively listen, get involved, openly communicate. We seek guidance and are open-minded.

Blue Benefits

As a valued member of the Blue team, you will get:


  • 25 Days Annual Leave Entitlement
  • One additional day’s leave for your birthday
  • Private Medical Cover
  • Life Insurance Cover
  • Self-Invested Pension Plan (SIPP)
  • Employee Assistance Programme (EAP)
  • Access to Blue Motor Finance benefits portal
  • Gym Membership discounts
  • Eye Care Cost reimbursement
  • Premium Bonds for children
  • Office Social Activities
  • Tusker
  • Tech Scheme
  • Cycle to Work
  • Employee referral scheme
  • Occupational parental pay after 12 months continuous service at the beginning of the 11th week before the EWC
  • Challenging and exciting work environment
  • Continuous development

Current jobs at Blue

Our people are the key to our success and we are proud of our high calibre teams. We empower our people to take initiative, challenge the norm, think for themselves and make decisions to deliver an exemplary service. We recruit the best, forward thinking, creative people to work at Blue. We want our people to inspire our future!

We have big plans for the future and you could be part of them. Take a look below to see if you have what it takes to be part of Team Blue and view our current vacancies.

Area Sales Executive/ Manager - Region 1
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Job purpose

To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

Dimensions

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring all partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Knowledge, skills and experience required

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF and Consumer Duty
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

​Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent basis
  • 37.5 hours a week working remotely
  • Salary sacrifice scheme – electric car and Tech
  • This role is based in the North of England – TS, DL and CA – (Teeside, Darlington and Carlisle)

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Area Sales Executive/Area Sales Manager
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Job purpose

To manage a region and be responsible for dealerships and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

Dimensions

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring all partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Knowledge, skills and experience required

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF and Consumer Duty
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

​Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent basis
  • 37.5 hours a week working remotely
  • Salary sacrifice scheme – electric car and Tech
  • This role is based in the South Coast of England – BN and PO postcodes – (Portsmouth and Brighton)

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Area Sales Manager - Region 1
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Job purpose

To manage a region and be responsible for dealerships and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.


Dimensions

  • To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
  • To identify and recruit new dealerships
  • To develop dealerships into profitable producers of business
  • Have a thorough understanding of our products and pricing criteria
  • Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
  • Understanding and delivering the brand values of the business, and acting as an ambassador for the company
  • Provide training and support to dealerships where required
  • Keep electronic and paper filing in order at all times
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times.

Knowledge, skills and experience required 

Experience

  • Strong awareness of the industry sector and regulations
  • Extensive field sales experience in the financial services sector
  • Experience of managing a large geographic area
  • An excellent understanding of the motor finance sector, can hit the ground running
  • Ability to identify the right sales approach for each business partner
  • Outstanding time management and organisation skills
  • Knowledge of TCF
  • Ability to understand and comply with documented processes and procedures
  • Excellent verbal and written communication

Interpersonal

  • Adaptable and flexible
  • Excellent verbal and written communication skills
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and Email

Additional information

  • Permanent basis
  • 37.5 hours a week working remotely
  • EV/Hybrid company car
  • Home based role, covering Hull (HU) York (YO) and Harrogate (HG) postcode areas


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Cloud and Infrastructure Specialist
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Cloud and Infrastructure Specialist 

Are you an IT professional looking for an opportunity to work for an award winning FinTech company? Do you want to work with the latest technology and progress your career to the next level? You could be joining a market leading FinTech company currently looking to scale-up its operations.

At Blue Motor Finance, we deliver innovative car financing solutions and have grown remarkably since starting lending operations in 2014. With our cutting edge, innovative technology, and future growth plans, this is a great time to join us! 

Job Purpose

To join this growing team, you will need to have 5+ years of experience in a similar role. You will be working on the maintenance and improvement of Blue Motor Finance’s cloud-based infrastructure.


Key Responsibilities:

  • First point of contact for all internally managed Server instances.
  • Daily review and maintenance of AWS estate through monitoring tools.
  • Ensuring business continuity with the availability of services running on AWS including webservers, IaaS and SaaS solutions.
  • Perform discovery tasks and drive change and innovation for Infrastructure platforms for continuous improvements, with a preference for Cloud native platforms.
  • Provide support and guidance on best practices for the Development team from non-production environments through to Production for business objectives.
  • Explore technical direction for IaaS and SaaS technologies for improvements to current processes.
  • Provide and maintain documentation for processes within Blue’s eco system.
  • Windows Domain Architecture, Design and administration and security.
  • Manage networking including subnetting, VLAN, WAN, VPN, Load-Balancing and Firewall technologies for both Cloud on On-Prem networks.

Experience Required:

  • Ability to work within a team but also unassisted.
  • Problem solving and troubleshooting thought process.
  • Windows Server Administration 2016 + including AD and DNS.
  • Network Administration subnetting, VLAN, WAN and VPN On-Prem and Cloud.
  • Webserver and IIS administration and configuration.
  • Windows Clustering HADR.
  • Hands-on administration of AWS including EC2, IAM, EBS, RDS and VPC.
  • PowerShell for Windows.

Desired Experience

  • Comfortable to liaise and integrate with all levels of the business.
  • Ability to challenge and articulate clearly current and future processes.
  • Exposure to Terraform, Python or JSON.
  • Microsoft technologies such as Microsoft 365 including Outlook and SharePoint.
  • Project Management and Ticketing tools. 
  • Transactional Replication configuration and administration.
  • Microsoft SQL Server Standard, Developer and Enterprise 2016 onwards.
  • SQL HADR including Availability Groups.
  • CI/CD pipeline experience. 
  • RDS Microsoft SQL Server, Aurora, MySQL.
  • Linux Administration.
  • Microsoft Azure.

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CMC Administrator
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Complaints at Blue

Complaints at Blue drive good customer outcomes, balancing the regulatory requirements and Blue’s policies with the needs of the customer. The overall aim is always to achieve the right outcome based on the information gathered throughout the investigations, liaising with other specialist teams both within Blue and externally.

Purpose of the Role

The role is part of the Complaints Team - who ensure timely and accurate administration of any complaints received by the company including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the company’s policies and procedures. This specific role will deal with the administration around commission claims from both customers and Claims Management Companies (CMCs), ensuring that all complaints are acknowledged and resolved within regulatory timeframes.

Key Responsibilities and Accountabilities

  • To ensure all customer commission queries are acknowledged within regulatory timeframes.
  • To complete all aspects of the CMC process for both commission and affordability complaints –
  • acknowledgement, 20-day letters, Final Response Letters.
  • To assist the Director of Special Servicing with the timely administration of Final Response Letters to customers and CMCs in relation to commission and affordability complaints.
  • To assist the Complaints Team Leader with any ad hoc tasks that may arise.
  • To assist the Complaints Team with daily tasks if their workload is up to date e.g., collating of FOS files, acknowledgement customer calls etc.
  • To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames.
  • To review each customer complaint openly and fairly without bias or personal opinion.
  • To take ownership throughout the decision-making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver.
  • Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible.
  • Ensure that all complaints are handled with the highest standard of customer care.
  • Build excellent relationships with 3rd party service providers, dealer networks and the sales team to review and resolve any quality concerns.
  • To always maintain complaints database with correct and relevant information.
  • Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with.
  • To present the company in a professional manner and maintain confidentiality.
  • Ensuring electronic and paper filing is up to date and always in order.
  • Communicate and build sustainable relationships with all other internal departments and field staff.

Compliance and Regulation

Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.

Person specification

  • Know, understand and apply the principles of TCF and the Consumer Duty
  • Ensure regulatory responses are issued correctly and on time.
  • Keep electronic and paper filing in order at all times.
  • Keep up to date with the company’s products.
  • Present the company in a professional manner at all times.

Qualifications

  • Good educational background with proficiency demonstrable in maths and English Computer Literate, including MS office products and Email.

Experience

  • Experience of working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and complaints
  • Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
  • Knowledge of GDPR and DPA act
  • Ability to understand and comply with documented processes, policies, and procedures.
  • Excellent verbal and written communication skills

Interpersonal Skills

  • Someone who loves to learn and do well and is keen to develop their career.
  • Adaptable and flexible
  • Ability to work as part of a team but also individually.
  • Reliable
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude.
  • Able to work under pressure to tight deadlines.
  • Accuracy and attention to detail
  • Professional and well presented.
  • Establishes effective working relationships.
  • Customer focused approach

Additional Information

  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
  • From time to time, and within reason, you may be required to carry out tasks that fall outside of your
  • position’s remit.
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours.
  • As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.

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CMC Team Leader
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Complaints at Blue 

Complaints at Blue drive good customer outcomes, balancing the regulatory requirements and Blue’s policies with the needs of the customer. The CMC Team will work very closely with the Complaints Team, assisting as required but will predominately be focusing on the specialist complaints that are received from Claims Management Companies. The overall aim is always to achieve the right outcome based on the information gathered throughout the investigations, liaising with other specialist teams both within Blue and externally.

About the Role 

The role is to lead a team of CMC Administrators at Blue to drive good customer outcomes, balancing the regulatory requirements and Blue’s policies with the needs of the customer. You will be managing the day-to-day function of the team and have overall responsibility for the team. 

As part of the role, you will ensure the team accurately records CMC complaints in a timely manner and handles all CMC responses in compliance with current FCA, DISP, and CCA regulations as well as the company's policies and procedures.

This is a growing role which will continue to develop with the demands upon the business. 

Key responsibilities and accountabilities of the role

  • Implementation on KPI’s and ongoing management ensuring that all regulatory requirements are met by the team 
  • Management of your team ensuring rota and absence policies are adhered to 
  • You will be required to be the expert among the team providing guidance and training to your team members 
  • To work as and continue to drive a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames 
  • You will be providing regular reporting to the regulator in addition to the Executive Board 
  • To take ownership throughout the decision-making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver 
  • Ensure that all complaints are handled with the highest standard of customer care 
  • To openly and fairly review each customer complaint without bias or personal opinion 
  • Build excellent relationships with 3rd party service providers, dealer networks and the sales team to review and resolve any quality concerns 
  • Maintain and update training documentation capturing recent changes and relevant themes for Complaints and specifically the specialist CMCs 
  • Communicate and build sustainable relationships with all other internal departments and field staff 
  • To always maintain complaints database with correct and relevant information 
  • Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with 
  • Ensuring electronic and paper filing is up to date and always in order 
  • To present the company in a professional manner and maintain confidentiality 
  • Ensure regulatory responses are issued correctly and on time  
  • Keep up to date with the company’s products  

Person specification

Blue is looking for a self-motivated, enthusiastic, and resilient, experienced complaint handler who can work autonomously to offer the best resolution to our customers whilst ensuring Blue’s integrity and lead a team to successfully fulfil the demands of the business function. Candidates should be comfortable identifying and raising issues, particularly where driving good outcomes for customers are concerned.

Qualifications:

  • Good educational background with proficiency in Maths and English. 

Experience:

  • Minimum of 12 months handling vehicle quality issues and complaints in the motor finance industry. 
  • It is desirable that you have previous experience leading a team with the ability to support team members by coaching them, providing effective, timely feedback, and ensuring the ongoing development of your team. 
  • Knowledge of the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty. 
  • Understanding of GDPR and the Data Protection Act. 
  • Ability to comply with and teach documented processes, policies, and procedures. 

Required Skills:

  • Excellent verbal and written skills.  
  • Ability to understand and support team members' needs. 
  • Motivating and inspiring your team and the ability to recognise team performance changes. 
  • Quickly identifying and addressing issues, coupled with effective planning, prioritisation, informed and timely decision-making, and delegation based on skills and strengths of the team.  
  • Excellent attention to detail and accuracy in all tasks 
  • Adaptable, flexible and open to change  
  • Demonstrates reliable and ethical behaviour while maintaining a strong customer focus to ensure high standards of service. 
  • Proficient in MS Office including Outlook.  

Additional Requirements: 

  • Applicants for the role must have the right to work in the UK, unfortunately Blue are unable to offer sponsorship for this role.   
  • Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Kent near Sevenoaks. 
  • Blue Motor Finance Ltd is regulated by The Financial Conduct Authority, so it's important all our employees act in accordance with both the FCA’s Code of Conduct and Conduct Rules. We expect everyone at Blue to act to deliver good outcomes for our customers and understand how this requirement specifically applies to their role.  

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Collections Account Manager
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Collections at Blue

Collections although one team led by the Director of Customer Management, is split into two halves - the phone team and the admin team. We work with other areas of Customer Management too, such as Recoveries, Blue Academy, Special Servicing and Complaints.

​Collections phone team – this team take inbound calls and make outbound calls to help our customers that are not able to make their Finance payments to Blue, whilst recognising any vulnerabilities. The team ensure they are complying with Consumer Duty and treating our customers fairly.

​Collections admin team – this team ensure all emails are responded to within 24 hours, along with producing letters and sending information-based emails.

Overall purpose of role

This role is part of a team that ensures all customer records are updated in accordance with company and industry guidelines and ensure that all information gathered during the course of any customer conversations are clearly noted onto the in-house debt management platform.

Key responsibilities and accountabilities

  • Responding effectively to inbound customer telephone calls resulting from outbound correspondence, emails, SMS and outbound telephone calls within prevailing abandoned call parameters
  • To maintain optimum levels of outbound customer calling
  • Resolving delinquent accounts within prevailing guidelines
  • Completing income and expenditure
  • Collecting card payments
  • Negotiating payment plans within prevailing guidelines
  • Identifying Expressions of Dissatisfaction and potential complaints
  • Identifying potentially vulnerable customers 
  • Ensure customer information is accurately and efficiently maintained
  • Ensure that customers are treated fairly at all times
  • Ensure that all vulnerable or potentially vulnerable customers are effectively managed at all times
  • To liaise with other operational departments that are involved in the customer journey
  • To ensure all performance and productivity targets are achieved and maintained
  • Conform to all quality and legal requirements
  • To carry out any ad-hoc duties as requested by your line management

Compliance and regulation

Developing a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Person specification

  • Good team player, flexible and able to work on own initiative
  • Strong interpersonal skills, able to establish effective working relationships at all levels
  • Appreciates the importance of accuracy and attention to detail
  • Demonstrates a sense of urgency and good work ethic
  • Ability to work with competing deadlines and priorities
  • Resilient, not derailed by a setback and returns to a high level of performance quickly
  • Excellent customer service skills and awareness of the importance of the customer
  • Comfortable and competent with MS Office.
  • Professional and well presented

Additional requirements

  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
  • From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours
  • Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day). Office hours consist of 8am-7pm, shift-based rota, Saturday 9am-1pm (time off in lieu)
  • Hybrid working available after training completed - 3 days office based as a minimum
  • As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.

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Collections Team Leader
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Customer Management at Blue

Collections at Blue are responsible for helping our customers that are not able to meet the financial obligations of their agreements with us. We work with the customers, ensuring we put their needs first and balancing this with the business requirements, as well as recognising any vulnerabilities. The Collections team are part of the wider Customer Management department, and work closely with Recoveries, Customer Service and Complaints to provide an excellent service to our customers.

Overall purpose of the role

This role is key to the continued success of Blue Motor Finance, supporting the Operations Manager in leading our internal Collections department to achieve agreed KPI’s whilst adhering to standards & policies set out by Blue.

Reporting to the Operations Manager you will be responsible for the day to day management of the Senior Collections Account Managers.

You will effectively support across both the Collections and Recoveries functions in a professional and effective manner ensuring fair customer outcomes and ensuring that the performance targets are achieved and opportunities to improve are identified.

Key responsibilities and accountabilities

  • Be the point of reference and support for the team
  • Training and ongoing coaching of new and existing employees
  • Holding and documenting probation & periodic performance reviews
  • Ensuring Rota and absence policies adhered to and absence /timekeeping issues are recorded accurately via People HR
  • Ensuring Collections KPI’s are met by utilising cover / shift patterns / holiday / leave
  • Screening / Interviewing and selection previewing of potential new candidates
  • To be the subject matter expert for all department procedures and policies along with any project involvement
  • Management of the Talkdesk phone system to ensure maximum cover is available whilst providing clear and succinct daily reporting to evidence controls are in place
  • Run regular and ad hoc reporting make sure all team members are meeting the departments required KPI’s both in administrative tasks and telephony requirements
  • Communication and preparation of team tasks and meetings
  • Liaising with other Team Leaders to ensure equal distribution of information and support cover is provided where and when possible
  • Management of all administrative tasks required within delinquency management
  • Recommend potential procedure changes by collecting information and suggesting change to the Operations Manager
  • Liaising closely with other departments as necessary
  • Adhering to company policies and procedures and maintaining updated documentation
  • To keep up to date with the company’s products and policies
  • To present the company in a professional and confidential manner at all times
  • To pay due care and attention to your own and others’ health and safety at all times
  • Be responsible for full department management in absence of the Operations Manager 

Compliance and regulation 

Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.


Person specification

  • Demonstrable experience of managing high performing teams, or leading within a senior role, preferably within an FCA regulated environment
  • Good team player, flexible and able to work on own initiative
  • Strong interpersonal skills, able to establish effective working relationships at all levels
  • Comfortable identifying and raising issues, particularly where driving good outcomes for customers are concerned
  • Appreciates the importance of accuracy and attention to detail
  • Demonstrates a sense of urgency and good work ethic
  • Ability to work with competing deadlines and priorities
  • Resilient, not derailed by a setback and returns to a high level of performance quickly
  • Excellent customer service skills and awareness of the importance of the customer
  • Comfortable and competent with MS Office
  • Professional and well presented

Additional requirements

  • Office hours are between 8am-7pm; Saturday 9am-1pm (time off in lieu), you should complete 7.5 hours a day, covering core working hours to best support your team members
  • Hybrid working available after training completed (3 days in the office as a minimum)
  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
  • From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours
  • As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.


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Complaint Liaison Officer
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Job purpose

The role is part of a team who ensure timely and accurate administration of any complaints received by the company including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the company’s policies and procedures. This is a growing and developing role along with the growth of the department. We are looking for self-motivated, experienced complaint handlers who are able to work autonomously to offer the best resolution to our customers whilst insuring Blue’s integrity.

Dimensions

The key aspects of the role:

  • To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames
  • To openly and fairly review each customer complaint without bias or personal opinion
  • To take ownership throughout the decision-making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver
  • Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible
  • Ensure that all complaints are handled with the highest standard of customer care
  • Build excellent relationships with 3rd party service providers, dealer networks and the sales team to review and resolve any quality concerns
  • To maintain complaints database with correct and relevant information at all times

Standard requirements:

  • Know, understand and apply the principles of TCF and the Consumer Duty
  • Ensure regulatory responses are issued correctly and on time
  • Keep electronic and paper filing in order at all times
  • Keep up to date with the company’s products
  • Present the company in a professional manner at all times


Knowledge, skills and experience required

Qualifications

  • Good educational background with proficiency demonstrable in maths and English
  • Computer Literate, including MS office products and Email

Experience

  • Experience of working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and complaints
  • Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
  • Knowledge of GDPR and DPA act
  • Ability to understand and comply with documented processes, policies and procedures
  • Excellent verbal and written communication skills

Interpersonal

  • Someone who loves to learn and do well, and is keen to develop their career
  • Adaptable and flexible
  • Ability to work as part of a team but also individually
  • Reliable
  • Excellent planning and organisational skills
  • Enthusiastic ‘can do’ attitude
  • Able to work under pressure to tight deadlines
  • Accuracy and attention to detail
  • Professional and well presented
  • Establishes effective working relationships
  • Customer focused approach

Additional information

  • Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Able to reliably commute to office
  • Monday to Friday 9am to 5.30pm

Scope of Role

Report directly to the Complaints Team Leader.

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Credit Controller
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Overall purpose of the role

The role is part of the Finance Team ensuring the timely and accurate administration of unpaid dealer invoices.

The scope is relatively broad and includes liaising with the dealers, the sales force, external parties, and customers, as well as the Financial Ombudsman Service, both over the phone and via written correspondence. The objective is to ensure compliance with company’s processes and procedures and control debt levels.


Key responsibilities and accountabilities

  • Collecting debts in a timely and effective manner
  • Resolving outstanding invoice queries, both internally and externally
  • Finding commercially viable solutions for outstanding invoices
  • Collaborating with the in-house Legal Team for legal actions
  • Negotiating re-payment plans
  • Escalating to external Debt Collections Agencies when necessary
  • Identifying and reporting areas of concern while adhering to Consumer Duty and compliance procedures
  • Participating in remedial projects
  • Maintaining electronic and paper filing systems
  • Representing the company in a professional and confidential manner


Knowledge, skills and experience required


Experience

  • 1-2 years of Credit Control experience – preferably in the motor finance sector
  • Experience of working in a team in an office environment
  • Experience of liaising directly with suppliers by phone and other media
  • Ability to understand and comply with documented processes, policies and procedures
  • Knowledge of treating customers fairly (Consumer Duty)
  • Awareness of current FCA regulations

Qualifications

  • Good educational background with proficiency demonstrable in Maths and English
  • Computer Literate, including MS office products and email

Interpersonal

  • Exceptional planning and organisational skills
  • Accuracy and attention to detail
  • Excellent verbal and written communication skills
  • Able to work under pressure and to tight deadlines
  • Enthusiastic 'can-do' attitude
  • Adaptable and flexible
  • Establish effective working relationships across the business
  • Have tenacity to be able to establish rapport with dealers and ASMs and successfully collect payments
  • Ability to work as part of a team and individually
  • Customer-focused approach


Compliance and regulation

Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.


Act to deliver good outcomes for our customers and dealers and understand how this requirement specifically applies to your role at Blue.



Additional requirements

  • This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
  • From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit.
  • From time to time, and within reason, you may be required to work outside of your standard contracted hours.
  • As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
  • Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.

Working Hours

Permanent Position 

37.5 Hours a week (8.5 hours per day Inc. 1 unpaid hours for Lunch 

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Customer Service Adviser
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Job purpose

You will be part of an engaging team of Customer Service Advisers who put the customer at the heart of everything they do. We are striving for first call resolution whilst providing a positive and friendly service to our customers. This is a growing and developing role along with the growth of the department. We are looking for self-motivated, enthusiastic customer service advisers who want to offer the best service to our customers whilst insuring Blue’s integrity.

Responsibilities

The key aspects of the role:

  • Respond to Inbound and outbound telephone/email enquiries in a professional and courteous manner
  • Maintain customer account records by recording / updating information as required
  • Record any dissatisfaction / satisfaction information in line with the company procedure’s
  • Contribute towards the team by working together to achieve the SLA requirements
  • Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
  • To present the company in a professional manner and maintain confidentiality
  • Identify and assess customers’ needs in order to achieve good customer outcomes and one call resolution where possible
  • Completion of outbound welcome calls
  • To complete all ad hoc tasks as distributed by the Senior / Team Leader
  • Ensuring electronic and paper filing is up to date and always in order
  • Communicate and build sustainable relationships with all other internal departments and field staff

Standard requirements:

  • Know, understand and apply the principles of TCF and the Consumer Duty
  • Keep electronic and paper filing in order at all times
  • Keep up to date with the company’s products & mandatory training
  • Present the company in a professional manner at all times

Knowledge, skills and experience required

Qualifications

  • Good educational background with proficiency demonstrable in maths and English
  • Computer Literate, including MS office products and Email

Experience

  • Experience of working in a team in an office environment
  • Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
  • Ability to understand and comply with documented processes, policies and procedures
  • Excellent verbal and written communication skills

Interpersonal

  • Motivated to learn and do well, to absorb as much of the training as possible and keen to develop their career
  • Adaptable and flexible
  • Ability to work as part of a team but also individually
  • Reliable
  • Enthusiastic ‘can do’ attitude
  • Accuracy and attention to detail
  • Professional and well presented
  • Customer focused approach

Additional information

  • Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  • Rota shift work based on 8am-6pm Monday to Friday
  • Able to reliably commute to office
  • Scope of Role
  • Report directly to Team Leader

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Sales Adviser - Financial Services
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Job Purpose

This is a multi-functional sales role selling vehicle loans direct to consumers and helping them find the right car to fit the loan. You will be responsible agreeing budgets to suit the customer, locating new vehicles through our current dealer network and managing the process through to the customer driving away a car. Working as part of a fast paced, dynamic team, the adviser must ensure that processes and procedures are followed whilst ensuring the daily workload is completed to the highest levels of accuracy.

Salary is up to £33,000 + OTE 

 

Dimensions

  • The role offers a strong basic salary and very achievable OTE
  • Follow up on warm finance application leads generated by our current partners. There are no cold calls as customers have completed an application and are expecting a call.
  • Understand the needs of individual customers and balance the desire to buy the perfect car with realistic affordability.
  • Work towards sales targets to achieve personal and team targets.
  • Work closely with multiple departments to speak with existing customers approaching Blue regarding new finance agreements.
  • Help potential customers find new vehicles to purchase and assist them through the sales process.
  • Manage dealer expectations throughout the sales process being aware of relationships with the external sales team.
  • Assist the team leader in developing process by providing feedback


Knowledge, skills and experience required

  • Essential customer focused telephone experience, preferably from a sales environment.
  • A  good knowledge of car brands, makes and models is very helpful to be successful in role. 
  • Good  educational background with proficiency demonstrable in Math and English
  • Excellent verbal and written communication skills
  • Experience of working within a team in an office environment
  • Computer Literate, including MS office products and email
  • Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
  • Ability to understand and comply with documented processes, policies and procedures.


Additional information

  •       Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
  •       Current shift pattern of 9 – 5.30pm Monday to Friday, with a late shift of 10.30 till 7pm and 9-5pm Saturdays. Potential for rota shift work based on 8-8 weekdays, Sundays & Bank Holidays (day in lieu earnt for working them) based on regional requirements.
  •       Able to reliably commute to office as this is an office based role. 

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Underwriter
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Job purpose

This role is part of a team that ensures timely and accurate administration of finance loan products. This includes processing applications online, liaising with customers and colleagues and dealing with queries. Ensuring accuracy at all times, and that the company's processes & procedures are followed.


Dimensions

- Underwrite referred deals to policy and mandate
- Make confident decisions in line with business rules and processes 
- Manage ‘more information’ queries
- Investigate potential frauds, PEP and sanctions matches
- Verification of the completeness and accuracy of credit proposals
- Keep electronic and paper filing in order at all times
- To keep up to date with the company’s products
- To present the company in a professional and confidential manner at all times
- To pay due care and attention to your own, and others’ health & safety at all times

Knowledge, skills and experience required

Qualifications:
- Good educational background with proficiency demonstrable in Math’s and English
- Computer literate, including MS office products and email

Experience:
- Experience of working in a team in an office environment
- Ideally 1-2 years previous underwriting experience - preferably in a consumer finance environment
- Knowledge of TCF
- Ability to understand and comply with documented processes and procedures

Interpersonal:
- Adaptable and flexible
- Excellent verbal and written communication skills
- Ability to work as part of a team
- Excellent planning and organisational skills
- Enthusiastic 'can do’ attitude
- Able to work under pressure and to tight deadlines
- Accuracy and attention to detail
- Professional and well-presented
- Establishes effective working relationships
- Customer focused approach

Additional information
- Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day). Office hours consist of 8am-8pm shift-based rota
- Able to reliably commute to office
- Hybrid working available after training completed - 3 days office based as a minimum
- Weekend shifts and occasional bank holiday work is required with a day in lieu earnt.

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Equal Opportunities statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships and offending background.