We all play for team Blue – We are collaborative, empathetic, energetic, fair, helpful, inclusive, supportive and we build lasting relationships.
We take responsibility – We are accountable, creative, influential and problem solvers. We have integrity and pride. We take ownership.
We work like a start-up – We are customer-focused, adaptable, innovative, pragmatic,proactive and resilient.
We have a voice and every door is open – We actively listen, get involved, openly communicate. We seek guidance and are open-minded.
Blue Benefits
As a valued member of the Blue team, you will get:
25 Days Annual Leave Entitlement
One additional day’s leave for your birthday
Private Medical Cover
Life Insurance Cover
Self-Invested Pension Plan (SIPP)
Employee Assistance Programme (EAP)
Access to Blue Motor Finance benefits portal
Gym Membership discounts
Eye Care Cost reimbursement
Premium Bonds for children
Office Social Activities
Tusker
Tech Scheme
Cycle to Work
Employee referral scheme
Occupational parental pay after 12 months continuous service at the beginning of the 11th week before the EWC
Challenging and exciting work environment
Continuous development
Current jobs at Blue
Our people are the key to our success and we are proud of our high calibre teams. We empower our people to take initiative, challenge the norm, think for themselves and make decisions to deliver an exemplary service. We recruit the best, forward thinking, creative people to work at Blue. We want our people to inspire our future!
We have big plans for the future and you could be part of them. Take a look below to see if you have what it takes to be part of Team Blue and view our current vacancies.
Area Sales Manager - Region 1
Job purpose
To manage a region and be responsible for dealerships and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.
Dimensions
To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
To identify and recruit new dealerships
To develop dealerships into profitable producers of business
Have a thorough understanding of our products and pricing criteria
Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
Understanding and delivering the brand values of the business, and acting as an ambassador for the company
Provide training and support to dealerships where required
Keep electronic and paper filing in order at all times
To present the company in a professional and confidential manner at all times
To pay due care and attention to your own and others’ health and safety at all times.
Knowledge, skills and experience required
Experience
Strong awareness of the industry sector and regulations
Extensive field sales experience in the financial services sector
Experience of managing a large geographic area
An excellent understanding of the motor finance sector, can hit the ground running
Ability to identify the right sales approach for each business partner
Outstanding time management and organisation skills
Knowledge of TCF
Ability to understand and comply with documented processes and procedures
Excellent verbal and written communication
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent basis
37.5 hours a week working remotely
EV/Hybrid company car
Home based role, covering Hull (HU) York (YO) and Harrogate (HG) postcode areas
Apply for this role
Collections Account Manager
Collections at Blue
Collections although one team led by the Director of Customer Management, is split into two halves - the phone team and the admin team. We work with other areas of Customer Management too, such as Recoveries, Blue Academy, Special Servicing and Complaints.
Collections phone team – this team take inbound calls and make outbound calls to help our customers that are not able to make their Finance payments to Blue, whilst recognising any vulnerabilities. The team ensure they are complying with Consumer Duty and treating our customers fairly.
Collections admin team – this team ensure all emails are responded to within 24 hours, along with producing letters and sending information-based emails.
Overall purpose of role
This role is part of a team that ensures all customer records are updated in accordance with company and industry guidelines and ensure that all information gathered during the course of any customer conversations are clearly noted onto the in-house debt management platform.
Key responsibilities and accountabilities
Responding effectively to inbound customer telephone calls resulting from outbound correspondence, emails, SMS and outbound telephone calls within prevailing abandoned call parameters
To maintain optimum levels of outbound customer calling
Resolving delinquent accounts within prevailing guidelines
Completing income and expenditure
Collecting card payments
Negotiating payment plans within prevailing guidelines
Identifying Expressions of Dissatisfaction and potential complaints
Identifying potentially vulnerable customers
Ensure customer information is accurately and efficiently maintained
Ensure that customers are treated fairly at all times
Ensure that all vulnerable or potentially vulnerable customers are effectively managed at all times
To liaise with other operational departments that are involved in the customer journey
To ensure all performance and productivity targets are achieved and maintained
Conform to all quality and legal requirements
To carry out any ad-hoc duties as requested by your line management
Compliance and regulation
Developing a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Person specification
Good team player, flexible and able to work on own initiative
Strong interpersonal skills, able to establish effective working relationships at all levels
Appreciates the importance of accuracy and attention to detail
Demonstrates a sense of urgency and good work ethic
Ability to work with competing deadlines and priorities
Resilient, not derailed by a setback and returns to a high level of performance quickly
Excellent customer service skills and awareness of the importance of the customer
Comfortable and competent with MS Office.
Professional and well presented
Additional requirements
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
From time to time, and within reason, you may be required to work outside of your standard contracted hours
Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day). Office hours consist of 8am-7pm, shift-based rota, Saturday 9am-1pm (time off in lieu)
Hybrid working available after training completed - 3 days office based as a minimum
As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
Apply for this role
Credit Controller
Overall purpose of the role
The role is part of the Finance Team ensuring the timely and accurate administration of unpaid dealer invoices.
The scope is relatively broad and includes liaising with the dealers, the sales force, external parties, and customers, as well as the Financial Ombudsman Service, both over the phone and via written correspondence. The objective is to ensure compliance with company’s processes and procedures and control debt levels.
Key responsibilities and accountabilities
Collecting debts in a timely and effective manner
Resolving outstanding invoice queries, both internally and externally
Finding commercially viable solutions for outstanding invoices
Collaborating with the in-house Legal Team for legal actions
Negotiating re-payment plans
Escalating to external Debt Collections Agencies when necessary
Identifying and reporting areas of concern while adhering to Consumer Duty and compliance procedures
Participating in remedial projects
Maintaining electronic and paper filing systems
Representing the company in a professional and confidential manner
Knowledge, skills and experience required
Experience
1-2 years of Credit Control experience – preferably in the motor finance sector
Experience of working in a team in an office environment
Experience of liaising directly with suppliers by phone and other media
Ability to understand and comply with documented processes, policies and procedures
Knowledge of treating customers fairly (Consumer Duty)
Awareness of current FCA regulations
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and email
Interpersonal
Exceptional planning and organisational skills
Accuracy and attention to detail
Excellent verbal and written communication skills
Able to work under pressure and to tight deadlines
Enthusiastic 'can-do' attitude
Adaptable and flexible
Establish effective working relationships across the business
Have tenacity to be able to establish rapport with dealers and ASMs and successfully collect payments
Ability to work as part of a team and individually
Customer-focused approach
Compliance and regulation
Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and dealers and understand how this requirement specifically applies to your role at Blue.
Additional requirements
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit.
From time to time, and within reason, you may be required to work outside of your standard contracted hours.
As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.
Working Hours
Permanent Position
37.5 Hours a week (8.5 hours per day Inc. 1 unpaid hours for Lunch
Apply for this role
Customer Service Adviser
Job purpose
You will be part of an engaging team of Customer Service Advisers who put the customer at the heart of everything they do. We are striving for first call resolution whilst providing a positive and friendly service to our customers. This is a growing and developing role along with the growth of the department. We are looking for self-motivated, enthusiastic customer service advisers who want to offer the best service to our customers whilst insuring Blue’s integrity.
Responsibilities
The key aspects of the role:
Respond to Inbound and outbound telephone/email enquiries in a professional and courteous manner
Maintain customer account records by recording / updating information as required
Record any dissatisfaction / satisfaction information in line with the company procedure’s
Contribute towards the team by working together to achieve the SLA requirements
Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
To present the company in a professional manner and maintain confidentiality
Identify and assess customers’ needs in order to achieve good customer outcomes and one call resolution where possible
Completion of outbound welcome calls
To complete all ad hoc tasks as distributed by the Senior / Team Leader
Ensuring electronic and paper filing is up to date and always in order
Communicate and build sustainable relationships with all other internal departments and field staff
Standard requirements:
Know, understand and apply the principles of TCF and the Consumer Duty
Keep electronic and paper filing in order at all times
Keep up to date with the company’s products & mandatory training
Present the company in a professional manner at all times
Knowledge, skills and experience required
Qualifications
Good educational background with proficiency demonstrable in maths and English
Computer Literate, including MS office products and Email
Experience
Experience of working in a team in an office environment
Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Motivated to learn and do well, to absorb as much of the training as possible and keen to develop their career
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable
Enthusiastic ‘can do’ attitude
Accuracy and attention to detail
Professional and well presented
Customer focused approach
Additional information
Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Rota shift work based on 8am-6pm Monday to Friday
Able to reliably commute to office
Scope of Role
Report directly to Team Leader
Apply for this role
Interim Customer Support Team Leader (1 year FTC)
Customer Management at Blue
Customer Support at Blue are responsible for helping our customers that are not able to meet the financial obligations of their agreements with us. We work with the customers, ensuring we put their needs first and balancing this with the business requirements, as well as recognising any vulnerabilities and working with them on a one-to-one basis. The Customer Support team are part of the wider Customer Management department, and work closely with Collections, Recoveries, Customer Service and Complaints to provide an excellent service to our customers.
Overall purpose of the role
This role is key to the continued success of Blue Motor Finance, supporting the Operations Manager in leading our internal Customer Support department to achieve agreed KPI’s whilst adhering to standards & policies set out by Blue.
Reporting to the Operations Manager you will be responsible for the day-to-day management of the Customer Support Specialists.
You will effectively support across both the Customer Support function in a professional and effective manner ensuring fair customer outcomes and ensuring that the performance targets are achieved and opportunities to improve are identified.
Key responsibilities and accountabilities
Be the point of reference and support for the team
Training and ongoing coaching of new and existing employees
Holding and documenting probation & periodic performance reviews
Ensuring Rota and absence policies adhered to and absence /timekeeping issues are recorded accurately via People HR
Ensuring Customer Support’s KPI’s are met by utilising cover / shift patterns / holiday / leave
Screening / Interviewing and selection previewing of potential new candidates
To be the subject matter expert for all department procedures and policies along with any project involvement
Management of the Talkdesk phone system to ensure maximum cover is available whilst providing clear and succinct daily reporting to evidence controls are in place
Run regular and ad hoc reporting make sure all team members are meeting the departments required KPI’s both in administrative tasks and telephony requirements
Communication and preparation of team tasks and meetings
Liaising with other Team Leaders to ensure equal distribution of information and support cover is provided where and when possible
Management of all administrative tasks required within delinquency management
Recommend potential procedure changes by collecting information and suggesting change to the Operations Manager
Liaising closely with other departments as necessary
Adhering to company policies and procedures and maintaining updated documentation
To keep up to date with the company’s products and policies
To present the company in a professional and confidential manner at all times
To pay due care and attention to your own and others’ health and safety at all times
Be responsible for full department management in absence of the Operations Manager
Compliance and regulation
Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.
Person specification
Demonstrable experience of managing high performing teams, or leading within a senior role, preferably within an FCA regulated environment
Good team player, flexible and able to work on own initiative
Strong interpersonal skills, able to establish effective working relationships at all levels
Comfortable identifying and raising issues, particularly where driving good outcomes for customers are concerned
Appreciates the importance of accuracy and attention to detail
Demonstrates a sense of urgency and good work ethic
Ability to work with competing deadlines and priorities
Resilient, not derailed by a setback and returns to a high level of performance quickly
Excellent customer service skills and awareness of the importance of the customer
Comfortable and competent with MS Office
Professional and well presented
Additional requirements
Office hours are between 8am-7pm; Saturday 9am-1pm (time off in lieu), you should complete 7.5 hours a day, covering core working hours to best support your team members
Hybrid working available after training completed (3 days in the office as a minimum)
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
From time to time, and within reason, you may be required to work outside of your standard contracted hours
As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
This is role is cover for maternity leave for 1 year.
Apply for this role
Litigation & Recoveries Specialist
Overall purpose of the role
Recoveries is a team that works with other areas of Customer Management, such as Collections, Blue Academy, Technical Recoveries and Complaints. They are responsible for liaising with our third-party partners to ensure vehicles are collected in a timely manner, regular check ins with agents and auction houses, responding to emails from third parties and crushwatch alerts from the police or pounds.
As part of the Recoveries role, there will be daily involvement in the litigation activities of the business. Attention to details and accuracy are essential, as well as ensuring that the Company’s processes and procedures are followed.
Key responsibilities and accountabilities
You will be responsible for ensuring that a wide range of administrative activity is completed within stretching time scales to meet the needs of customers, third party suppliers and the business.
You will effectively support the Recoveries functions in a professional and effective manner and be a point of referral and decision making for customer exceptions.
Customer contact is maintained by various communication methods to ensure effective resolutions via telephone calls, email and SMS. Additionally, the job holder will be responsible for the issue of pre-litigation material to support the overall Collection and Recoveries activity.
You will ensure that all customer records are updated in accordance with company and industry guidelines and ensure that all information gathered during any customer conversations are clearly noted onto the in-house debt management platform.
To manage a caseload of Recovery of Goods actions under supervision which includes reviewing customer accounts, drafting pre-litigation correspondence, drafting claim forms and witness statements, issuing proceedings at Court, and instructing County Court advocates and other third parties.
To build and maintain a strong professional relationship with external solicitors.
To carry out administrative duties which include opening case files, compiling legal bundles, drafting letters, and processing incoming post.
Compliance and Regulation
Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.
Person specification
Good team player, flexible and able to work on own initiative.
Ability to manage a full caseload and take responsibility for its successful outcome.
Appreciates the importance of accuracy and attention to detail.
Ability to work with competing deadlines and priorities.
Strong communication skills and adaptability are key attributes.
Good team player, flexible and able to work on own initiative.
Comfortable and competent with MS Office and familiarity with case management systems.
Additional requirements
As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
Must be able to reliably commute to the office.
Working hours - 37.5 hours per week. (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day). Office hours consist of 8am-7pm, shift-based rota, Saturday 9am-1pm (time off in lieu).
Hybrid working available after training completed - 3 days office based as a minimum.
Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
Apply for this role
Payouts Operator
Loan Originations at Blue
The Loan Originations team at Blue support applicants by helping them to obtain affordable motor finance loans. We work with the introducers and customers across Underwriting, Payouts, Introducer Support and Specialist Funding.
Overall purpose of the role
This role forms part of the day-to-day team function to ensure timely and accurate payment and administration of all new loan products. This includes direct liaison with the introducers and customers where necessary, whilst ensuring exceptionally high levels accuracy at all times. This role requires the individual to offer the best response / support to all the teams customers externally and internally.
Key responsibilities and accountabilities
The key aspects of the role are to:
Pay out incoming deals in line with company policy and approved mandate value
To check all pay-out correspondence for accuracy and completeness including ensuring that we are enforcing all underwriting and compliance conditions
Be a point of reference, knowledge and support for our dealer/broker network.
Being responsive to change for new processes and working alongside internal teams to aid a quick, efficient and a company compliant outcome for Blue.
Ensure company policies are adhered to and followed.
Working review of departmental procedures in line with policies with the ability to suggest review/change where identified.
Engage and interact openly in monthly team meetings to overview departments projects / SLA’s and performance indicators and support the TL.
Respond to telephone and administrative queries in a professional and respectable manner and maintain customer account records by recording/ update or deleting information as required.
Liaising closely with other departments as necessary.
Adhering to company policies and procedures and maintaining updated documentation.
To keep up to date with the company’s products and policies.
To present the company professionally and confidentially at all times.
To pay due care and attention to your own and others’ health and safety at all times.
Ensure all client communication is responded to within the set Key performance indicators.
Compliance and regulation
Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.
Person specification
Qualifications
Good educational background with proficiency demonstrable in maths and English
Computer Literate, including MS office products and Email
Experience
Experience of working in a team in an office environment
1-2 years previous financial services experience preferably in a consumer finance environment
Knowledge of treating customers fairly (TCF)
Awareness of current FCA regulations
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Additional requirements
Office hours are between 8am-8pm, you should complete 7.5 hours a day, covering core working hours depending on your rota
Rota shift work based with some 9am-6pm Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them)
Hybrid working available after training completed (3 days in the office as a minimum)
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
From time to time, and within reason, you may be required to work outside of your standard contracted hours
As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
Apply for this role
Equal Opportunities statement
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships and offending background.