Work With Us

​

​

Job purpose

To manage a region and be responsible for dealerships and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.

​

Dimensions

• To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
• To identify and recruit new dealerships
• To develop dealerships into profitable producers of business
• Have a thorough understanding of our products and pricing criteria
• Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
• Understanding and delivering the brand values of the business, and acting as an ambassador for the company
• Provide training and support to dealerships where required
• Keep electronic and paper filing in order at all times
• To present the company in a professional and confidential manner at all times
• To pay due care and attention to your own and others’ health and safety at all times.

​

Knowledge, skills and experience required 

Experience

• Strong awareness of the industry sector and regulations
• Extensive field sales experience in the financial services sector
• Experience of managing a large geographic area
• An excellent understanding of the motor finance sector, can hit the ground running
• Ability to identify the right sales approach for each business partner
• Outstanding time management and organisation skills
• Knowledge of TCF
• Ability to understand and comply with documented processes and procedures
• Excellent verbal and written communication

Interpersonal

• Adaptable and flexible
• Excellent verbal and written communication skills
• Excellent planning and organisational skills
• Enthusiastic ‘can do’ attitude
• Able to work under pressure to tight deadlines Accuracy and attention to detail
• Professional and well presented
• Establishes effective working relationships
• Customer focused approach

Qualifications

• Good educational background with proficiency demonstrable in Maths and English
• Computer Literate, including MS office products and Email

​

Additional information

• Permanent basis
• 37.5 hours a week working remotely
• EV/Hybrid company car
  
• Home based role, covering post code patches yet to be confirmed. 

Apply for this role

​

​

CMC at Blue

The CMC Team will work very closely with the Complaints Team, assisting as required but will predominately be focusing on the specialist complaints that are received from Claims Management Companies. The overall aim is always to achieve the right outcome, ensuring to drive good customer outcomes whilst balancing the regulatory requirements and Blue's policies with the needs of the customer, based on the information gathered throughout the investigations, liaising with other specialist teams both within Blue and externally.

​

Overall purpose of the role

The role will deal with the administration around commission claims from both customers and Claims Management Companies (CMCs), ensuring that all complaints are acknowledged and accurately record CMC complaints in a timely manner and handle all CMC responses in compliance with current FCA, DISP, and CCA regulations as well as the company's policies and procedures.

​

Key responsibilities and accountabilities

The key aspects of the role:

• To ensure all customer commission queries are acknowledged within regulatory timeframes
• To complete all aspects of the CMC process for both commission and affordability complaints – acknowledgement, 20-day letters, Final Response Letters
• To assist with the timely administration of Final Response Letters to customers and CMCs in relation to commission and affordability complaints
• To assist the Complaints Team with daily tasks if their workload is up to date e.g. collating of FOS files, acknowledgement customer calls etc and any ad hoc tasks that may arise.
• To assist with logging and processing of DSAR requests as required.
• To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames
• To openly and fairly review each customer complaint without bias or personal opinion.
• To take ownership throughout the decision-making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver
• Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible
• Ensure that all complaints are handled with the highest standard of customer care
• Build excellent relationships with 3rd party service providers, dealer networks and the sales team to review and resolve any quality concerns
• To maintain complaints database with correct and relevant information at all times.
• Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
• To present the company in a professional manner and maintain confidentiality
• Ensuring electronic and paper filing is up to date and always in order
• Communicate and build sustainable relationships with all other internal departments and field staff

​

Compliance and Regulation​

Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

Take responsibility for ensuring that personal data within your remit is handled lawfully, fairly, and in line with the company’s data protection policies and procedures. Collaborate with the Data Protection Officer to ensure compliance with data protection standards, guidelines, and principles, acting in a manner that upholds these requirements while supporting the DPO’s overall oversight responsibilities.

For customer data, ensure it is processed securely and in accordance with data privacy obligations to protect the rights of individuals. For employee personal data, handle it with strict confidentiality and in compliance with employment and data protection legislation.

Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.

​

Person specification

• Experience of working within the motor finance industry, with a minimum of 12 months handling vehicle quality issues and complaints.
• Good Working Knowledge of the FCA’s Conduct Rules, particularly the principles of Treating Customers Fairly (TCF) and the Consumer Duty.
• Knowledge of GDPR and the Data Protection Act.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, able to establish effective working relationships at all levels.
• Excellent customer service skills and awareness of the importance of the customer.
• Ability to work with competing deadlines and priorities.
• Excellent planning and organisational skills.
• Ability to understand and comply with documented processes, policies, and procedures.
• Good team player, flexible, and able to work on own initiative.
• Resilient, not derailed by a setback, and returns to a high level of performance quickly.
• Demonstrates a sense of urgency and good work ethic.
• Comfortable identifying and raising issues, particularly where driving good outcomes for customers is concerned.
• Appreciates the importance of accuracy and attention to detail.
• Comfortable and competent with MS Office.

​

Additional requirements

• This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
• From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
• From time to time, and within reason, you may be required to work outside of your standard contracted hours
• As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
• Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
  

​

Apply for this role

​

​

Loan Servicing at Blue

Loan Servicing at Blue are responsible for supporting our customers through the life of their loan.

​

Our focus is on delivering an outstanding customer experience through every interaction, underpinned by operational efficiency and a commitment to excellent service.

​

The department comprises 3 teams, totalling approximately 30 people:

• Customer Services – Handles day-to-day customer enquiries.
• Complaints – Provides expert assistance and resolution for customers experiencing issues, ensuring fair outcomes in line with regulatory standards.
• DSARs (Data Subject Access Requests) – Manages customer requests for access to their personal data, ensuring compliance with data protection regulations.

​

Overall purpose of the role

As an Operations Manager, you play a pivotal role in aligning the Loan Servicing department with Blue’s strategic objectives.

​

You will lead and support Team Leaders, ensuring that the teams’ performance, compliance and service standards are consistently met and continuously improved.

​

You will foster a culture of excellence, accountability and innovation across the department, driving both people development and operational improvements.

​

Key responsibilities and accountabilities

Leadership and People Management

• Lead, coach, and develop high-performing teams, including conducting appraisals, setting objectives, and managing recruitment and performance.
• Drive a positive and collaborative culture aligned with Blue’s values and goals.
• Ensure robust training plans are in place and implemented effectively.

Operational Excellence

• Monitor and ensure adherence to departmental SLAs, KPIs and quality standards.
• Recommend and implement process and system enhancements to drive efficiency and accuracy.
• Accurate and timely departmental reporting for both internal and external stakeholders.
• Ensure operational policies and procedures are up to date and reviewed regularly.
• Support on departmental costs and supplier contracts, maintaining a thorough understanding of the services each provider delivers.
• Support external audits by providing relevant information and responding to queries.

Communication and Stakeholder Engagement

• Act as a key liaison between the department and senior management, cascading business updates and ensuring feedback is clearly communicated.
• Build and maintain strong working relationships across the business, fostering cross-functional collaboration.
• Maintain excellent relationships with external parties.

Compliance and Risk Management

• Ensuring Key Risk Indicators are monitored and escalated as required.
• Maintain up to date knowledge of Blue’s products, Hire Purchase lending practices and regulatory obligations.
• Ensure departmental adherence to all policies and compliance standards
• Actively support a culture of compliance, ensuring good customer outcomes and alignment with FCA Conduct Rules.

Business Continuity

• Be responsible for full department leadership in the absence of Director of Operations.
• Implement and maintain robust succession planning strategies to identify and prepare future leaders.

​

Compliance and regulation​

Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

​

Take responsibility for ensuring that personal data within your remit is handled lawfully, fairly, and in line with the company’s data protection policies and procedures. Collaborate with the Data Protection Officer to ensure compliance with data protection standards, guidelines, and principles, acting in a manner that upholds these requirements while supporting the DPO’s overall oversight responsibilities.

​

For customer data, ensure it is processed securely and in accordance with data privacy obligations to protect the rights of individuals.

​

For employee personal data, handle it with strict confidentiality and in compliance with employment and data protection legislation.

​

Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.

​

Person specification

Essential:

• Proven experience of managing high performing teams, preferably within a regulated financial services environment.
• Strong understanding of operational processes and performance management.
• Excellent communication and strong interpersonal skills, able to establish effective working relationships at all levels.
• Good team player, flexible and able to work on own initiative.
• Demonstrated ability to lead change, improve processes, and influence outcomes.
• High attention to detail and accuracy.
• Proficient in Microsoft Office and other relevant business systems.
• Strong organisational and time management skills, with the ability to handle competing priorities.
• Resilient, not derailed by a setback and returns to a high level of performance quickly.
• Proactively steps in to assist teams and contribute wherever support is required.

Desirable:

• Experience in motor finance, ideally hire purchase lending.
• Knowledge of the CCA, CRA, CONC and DISP.
• Understanding of FCA regulations and compliance requirements.
• Strong customer service ethos and understanding of customer-centric operations.

​

Additional requirements

• Office hours are between 8am-7pm, you should complete 7.5 hours a day, covering core working hours to best support your team leaders.
• Hybrid working available after training completed (3 days in the office as a minimum).
• This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
• From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
• From time to time, and within reason, you may be required to work outside of your standard contracted hours
• As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
• Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.

Apply for this role

​

​

Loan Originations at Blue

Loan Originations at Blue are responsible for lending to our customers and managing relationships with our Introducers.

​

Exceptional service and operational efficiency are at the heart of everything we do.

​

The department comprises 3 teams, totalling approximately 25 people:

• Underwriting – responsible for reviewing applications and approving loans.
• Introducer Support – manages Introducers onboarding, monitoring and queries.
• Payouts - manages timely loan payments to our introducers.

​

Overall purpose of the role

As an Operations Manager, you play a pivotal role in aligning the Loan Originations department with Blue’s strategic objectives.

​

You will lead and support Team Leaders, ensuring that the teams’ performance, compliance and service standards are consistently met and continuously improved.

​

You will foster a culture of excellence, accountability and innovation across the department, driving both people development and operational improvements.

​

Key responsibilities and accountabilities

Leadership and People Management

• Lead, coach, and develop high-performing teams, including conducting appraisals, setting objectives, and managing recruitment and performance.
• Drive a positive and collaborative culture aligned with Blue’s values and goals.
• Ensure robust training plans are in place and implemented effectively.

Operational Excellence

• Monitor and ensure adherence to departmental SLAs, KPIs and quality standards.
• Recommend and implement process and system enhancements to drive efficiency and accuracy.
• Accurate and timely departmental reporting for both internal and external stakeholders.
• Ensure operational policies and procedures are up to date and reviewed regularly.
• Support on departmental costs and supplier contracts, maintaining a thorough understanding of the services each provider delivers.
• Support external audits by providing relevant information and responding to queries.

Communication and Stakeholder Engagement

• Act as a key liaison between the department and senior management, cascading business updates and ensuring feedback is clearly communicated.
• Build and maintain strong working relationships across the business, fostering cross-functional collaboration.
• Maintain excellent relationships with external parties.

Compliance and Risk Management

• Ensuring Key Risk Indicators are monitored and escalated as required.
• Maintain up to date knowledge of Blue’s products, Hire Purchase lending practices and regulatory obligations.
• Ensure departmental adherence to all policies and compliance standards
• Actively support a culture of compliance, ensuring good customer outcomes and alignment with FCA Conduct Rules.

Business Continuity

• Be responsible for full department leadership in the absence of Director of Operations.
• Implement and maintain robust succession planning strategies to identify and prepare future leaders.

​

Compliance and regulation​

Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.

​

Take responsibility for ensuring that personal data within your remit is handled lawfully, fairly, and in line with the company’s data protection policies and procedures. Collaborate with the Data Protection Officer to ensure compliance with data protection standards, guidelines, and principles, acting in a manner that upholds these requirements while supporting the DPO’s overall oversight responsibilities.

​

For customer data, ensure it is processed securely and in accordance with data privacy obligations to protect the rights of individuals.

​

For employee personal data, handle it with strict confidentiality and in compliance with employment and data protection legislation.

​

Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.

​

Person specification

Essential:

• Proven experience of managing high performing teams, preferably within a regulated financial services environment.
• Strong understanding of operational processes and performance management.
• Excellent communication and strong interpersonal skills, able to establish effective working relationships at all levels.
• Good team player, flexible and able to work on own initiative.
• Demonstrated ability to lead change, improve processes, and influence outcomes.
• High attention to detail and accuracy.
• Proficient in Microsoft Office and other relevant business systems.
• Strong organisational and time management skills, with the ability to handle competing priorities.
• Resilient, not derailed by a setback and returns to a high level of performance quickly.
• Proactively steps in to assist teams and contribute wherever support is required.

Desirable:

• Experience in motor finance, ideally hire purchase lending.
• Understanding of FCA regulations and compliance requirements.
• Strong customer service ethos and understanding of customer-centric operations.

​

Additional requirements

• Office hours are between 8am-7pm, you should complete 7.5 hours a day, covering core working hours to best support your team leaders.
• Hybrid working available after training completed (3 days in the office as a minimum).
• This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
• From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
• From time to time, and within reason, you may be required to work outside of your standard contracted hours
• As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
• Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.

Apply for this role