We all play for team Blue – We are collaborative, empathetic, energetic, fair, helpful, inclusive, supportive and we build lasting relationships.
We take responsibility – We are accountable, creative, influential and problem solvers. We have integrity and pride. We take ownership.
We work like a start-up – We are customer-focused, adaptable, innovative, pragmatic,proactive and resilient.
We have a voice and every door is open – We actively listen, get involved, openly communicate. We seek guidance and are open-minded.
Blue Benefits
As a valued member of the Blue team, you will get:
25 Days Annual Leave Entitlement
One additional day’s leave for your birthday
Private Medical Cover
Life Insurance Cover
Self-Invested Pension Plan (SIPP)
Employee Assistance Programme (EAP)
Access to Blue Motor Finance benefits portal
Gym Membership discounts
Eye Care Cost reimbursement
Premium Bonds for children
Office Social Activities
Tusker
Tech Scheme
Cycle to Work
Health Cash Plan
Employee referral scheme
Occupational parental pay after 12 months continuous service at the beginning of the 11th week before the EWC
Challenging and exciting work environment
Continuous development
Current jobs at Blue
Our people are the key to our success and we are proud of our high calibre teams. We empower our people to take initiative, challenge the norm, think for themselves and make decisions to deliver an exemplary service. We recruit the best, forward thinking, creative people to work at Blue. We want our people to inspire our future!
We have big plans for the future and you could be part of them. Take a look below to see if you have what it takes to be part of Team Blue and view our current vacancies.
Blue Direct Team Leader
Job purpose
The main focus of the role is ensure the team are driven to reach both individual and collective targets while retaining high standards and maintaining good customer outcomes. The leader must ensure sufficient training is given to new starters in the team as well as delivering high levels of development lessons for more experienced members to ensure they are maintaining the level of performance that is expected. The leader will report directly into the Head of Department and will be involved in recruitment, quality assessment and managing relationships with the external sales force and internal departments.
Dimensions
Driving day to day performance of a sales team to hit ambitious monthly targets.
Lead the ongoing development of QC/QA to continually evolve the process of keeping customers well informed about their finance journey in line with consumer duty.
Ongoing development of sales staff to improve performance against target
Perform monthly reviews with each member of the team, as well as quarterly reviews alongside Head of department.
Constant review and awareness of correct process and procedure documents including development if required.
Managing rollouts of new process, procedures and products
Oversee Lead manager daily and make sure allocation is being actioned in a timely and accurate manor, all accounts are being kept up to date including action or allocation to cover sickness/days in lieu
Awareness and development of ongoing product, partnerships and tech development within the Blue Direct area.
Managing people HR, team rota, sickness, annual leave and overtime.
Working as part of the leadership team on recruitment.
Initial point of contact for the external sales force, including technical issues and managing relationships and potential disputes with supporting dealerships.
Continued feedback to head on department on existing systems and process.
Assist manager in other tasks that relate to the running of the Direct Sales team
Working as part of the sales team on the telephone if required.
Keep up to date with Blue’s products and services
To present Blue in a professional and confidential manner at all times.
Knowledge, skills and experience required
Customer focused telephone experience from a sales environment.
Exceptional team leadership skills, as well as being confident in managing individuals.
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and email
Excellent verbal and written communication skills
Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
Ability to understand and comply with documented processes, policies and procedures as well as working alongside manager to develop new ones.
Essential time keeping and being flexible and willing to step up when required if the team are short staffed
Additional information
Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Current shift pattern of 9 – 5.30 Monday to Friday and 9-5 Saturdays. Potential for rota shift work based on 8-8 weekdays, Sundays & Bank Holidays (day in lieu earnt for working them) based on regional requirements.
Able to reliably commute to office
Apply for this role
Complaint Liaison Officer
Job purpose
The role is part of a team who ensure timely and accurate administration of any complaints received by the company including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the company’s policies and procedures. This is a growing and developing role along with the growth of the department. We are looking for self-motivated, experienced complaint handlers who are able to work autonomously to offer the best resolution to our customers whilst insuring Blue’s integrity.
Dimensions
The key aspects of the role:
To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames
To openly and fairly review each customer complaint without bias or personal opinion
To take ownership throughout the decision-making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver
Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible
Ensure that all complaints are handled with the highest standard of customer care
Build excellent relationships with 3rd party service providers, dealer networks and the sales team to review and resolve any quality concerns
To maintain complaints database with correct and relevant information at all times
Standard requirements:
Know, understand and apply the principles of TCF and the Consumer Duty
Ensure regulatory responses are issued correctly and on time
Keep electronic and paper filing in order at all times
Keep up to date with the company’s products
Present the company in a professional manner at all times
Knowledge, skills and experience required
Qualifications
Good educational background with proficiency demonstrable in maths and English
Computer Literate, including MS office products and Email
Experience
Experience of working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and complaints
Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
Knowledge of GDPR and DPA act
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Someone who loves to learn and do well, and is keen to develop their career
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Additional information
Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Able to reliably commute to office
Monday to Friday 9am to 5.30pm
Scope of Role
Report directly to the Complaints Team Leader.
Apply for this role
Customer Service Adviser
Job purpose
You will be part of an engaging team of Customer Service Advisors who put the customer at the heart of everything they do. We are striving for first call resolution whilst providing a positive and friendly service to our customers. This is a growing and developing role along with the growth of the department. We are looking for self-motivated, enthusiastic customer service advisers who want to offer the best service to our customers whilst insuring Blue’s integrity.
Responsibilities
The key aspects of the role:
Respond to Inbound and outbound telephone/email enquiries in a professional and courteous manner
Maintain customer account records by recording / updating information as required
Record any dissatisfaction / satisfaction information in line with the company procedure’s
Contribute towards the team by working together to achieve the SLA requirements
Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
To present the company in a professional manner and maintain confidentiality
Identify and assess customers’ needs in order to achieve good customer outcomes and one call resolution where possible
Completion of outbound welcome calls
To complete all ad hoc tasks as distributed by the Senior / Team Leader
Ensuring electronic and paper filing is up to date and always in order
Communicate and build sustainable relationships with all other internal departments and field staff
Standard requirements:
Know, understand and apply the principles of TCF and the Consumer Duty
Keep electronic and paper filing in order at all times
Keep up to date with the company’s products & mandatory training
Present the company in a professional manner at all times
Knowledge, skills and experience required
Qualifications
Good educational background with proficiency demonstrable in maths and English
Computer Literate, including MS office products and Email
Experience
Experience of working in a team in an office environment
Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Motivated to learn and do well, to absorb as much of the training as possible and keen to develop their career
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable
Enthusiastic ‘can do’ attitude
Accuracy and attention to detail
Professional and well presented
Customer focused approach
Additional information
Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Rota shift work based on 8am-6pm Monday to Friday
Able to reliably commute to office
Scope of Role
Report directly to Team Leader
Apply for this role
Finance Manager
Overall purpose of the role
Oversight of the daily finance operations team, treasury and AP teams, systems controls and access, responsibility for the timely month-end close and auditor oversight.
Investor reporting assistance and oversight and contributing to Finance-related and wider company projects and transformation.
Key responsibilities and accountabilities
Assist with statutory accounting and reporting for the Group’s consolidated, and individual legal entity financial statements, including multiple SPVs;
Supporting the monthly closing and reporting processes, ensuring highest quality of information and timeliness of delivery;
Ensure proper control and review of accounting processes and balance sheets are in place; monitor that the team completing tasks to highest standards and always on-time
Provide operational support and team management as required e.g. reviewing of purchase ledger, banking etc.
Contributing to wider projects in relation to Finance
Lead systems and process change and management of transitions
Supporting the periodic and year-end audits, as a main contact for audit queries;
Maintaining an up-to-date knowledge of financial reporting standards and regulations, including FRS102;
Responsible for the preparation, review and compliance for corporation tax and VAT returns.
Provide support to senior members of the function.
Compliance and regulation
Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.
Person specification
Experienced, intelligent and forward-thinking Qualified Accountant
Good team player, flexible and able to work on own initiative
Excellent communication skills and high accuracy and attention to detail are essential
Natural leader, able to manage and develop junior team members
Maintain discipline in terms of expected team behaviour and wider personality fit and culture;
Support junior members of the Finance team, improving individual accountability, engagement and development;
Aid in developing a right-first-time team culture; raising the bar and team standards continuously
Strong interpersonal skills, able to establish effective working relationships at all levels
Demonstrates a sense of urgency and good work ethic
Ability to work with competing deadlines and priorities
Resilient, not derailed by a setback and returns to a high level of performance quickly]
Comfortable and competent with MS Office.
Comfortable identifying and raising issues, particularly where driving good outcomes for customers are concerned
Additional requirements
This document is neither contractual, nor exhaustive, and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
From time to time, and within reason, you may be required to work outside of your standard contracted hours
As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
Apply for this role
Introducer Support Advisor
Job purpose
The role is to support existing and new relationships with Introducers (Dealers and Brokers) and Blue Area Sales Managers by telephone and email. Advisers will research and evaluate new introducer setups and provide an ongoing review of our portfolio of dealers. The role holder is required to ensure the processes and procedures are followed whilst ensuring the daily workload is completed to the highest levels of accuracy and efficiency and adhering to the departments KPI’s / SLA’s.
Dimensions
The key aspects of the role:
Respond to inbound and outbound telephone enquiries in a professional and respectable manner
Maintain customer account records by recording / updating and deleting information as required
Process and respond to all inbound and outbound correspondence
Ensure company policies are adhered to and followed
Always maintaining electronic and paper filing
Identify and assess clients’ needs to achieve customer satisfaction and one call resolution where possible
Record any dissatisfaction / satisfaction information in line with the company procedure’s
Build sustainable relationships with all other internal departments and field staff
React to any procedure changes positively and proactively
Contribute towards the team by working together to achieve the SLA requirements
Communicate with Dealerships / Area Sales Managers
To keep up to date with the company’s products & E Learning
To present the company in a professional manner and maintain confidentiality
To pay due care and attention to your own and others’ health and safety at all times
Accurately recording and updating customers loan proposals
To complete all ad hoc admin tasks as distributed by the Senior / Team Leader / Head of Department
Knowledge, skills and experience required
Qualifications
Good educational background with proficiency demonstrable in Maths and English
1-2 years previous financial services experience preferably in a consumer finance environment
Computer Literate, including MS office products and Email
Experience
Experience of working in a team in an office environment
Knowledge of treating customers fairly (TCF)
Awareness of current FCA regulations
Ability to understand and comply with documented processes, policies, and procedures
Excellent verbal and written communication skills
Interpersonal
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Additional information
Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Able to reliably commute to office
Rota shift work based on 8-8 weekdays and 9-6 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them)
Apply for this role
Payouts Operator
Loan Origination at Blue
The Loan Originations team at Blue support applicants by helping them to obtain affordable motor finance loans. We work with the introducers and customers across Underwriting, Payouts, Introducer Support and Specialist Funding.
Overall Purpose of the Role
This role forms part of the day-to-day team function to ensure timely and accurate payment and administration of all new loan products. This includes direct liaison with the introducers and customers where necessary, whilst ensuring exceptionally high levels accuracy at all times. This role requires the individual to offer the best response / support to all the teams customers externally and internally.
Compliance and Regulation
Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.
Key Responsibilities and Accountabilities
The key aspects of the role are to:
Pay out incoming deals in line with company policy and approved mandate value
To check all pay-out correspondence for accuracy and completeness including ensuring that we are enforcing all underwriting and compliance conditions
Be a point of reference, knowledge and support for our dealer/broker network.
Being responsive to change for new processes and working alongside internal teams to aid a quick, efficient and a company compliant outcome for Blue.
Ensure company policies are adhered to and followed.
Working review of departmental procedures in line with policies with the ability to suggest review/change where identified.
Engage and interact openly in monthly team meetings to overview departments projects / SLA’s and performance indicators and support the TL.
Respond to telephone and administrative queries in a professional and respectable manner and maintain customer account records by recording/ update or deleting information as required.
Liaising closely with other departments as necessary.
Adhering to company policies and procedures and maintaining updated documentation.
To keep up to date with the company’s products and policies.
To present the company professionally and confidentially at all times.
To pay due care and attention to your own and others’ health and safety at all times.
Ensure all client communication is responded to within the set Key performance indicators.
Person Specification
Qualifications
Good educational background with proficiency demonstrable in maths and English
Computer Literate, including MS office products and Email
Experience
Experience of working in a team in an office environment
1-2 years previous financial services experience preferably in a consumer finance environment
Knowledge of treating customers fairly (TCF)
Awareness of current FCA regulations
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Additional Requirements
Office hours are between 8am-8pm, you should complete 7.5 hours a day, covering core working hours depending on your rota
Rota shift work based with some 9am-6pm Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them)
Hybrid working available after training completed (3 days in the office as a minimum)
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
From time to time, and within reason, you may be required to work outside of your standard contracted hours
As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
Apply for this role
Specialist Funding Advisor
Loan Originations at Blue
The Loan Originations team at Blue support applicants by helping them to obtain affordable motor finance loans. We work with the introducers and customers across Underwriting, Payouts, Introducer Support and Specialist Funding.
Overall purpose of the role
The Specialist Funding Team supports Blue Motor Finance by promoting a one stop service to appointed dealers and their customers. This established team brokers the applications that Blue Motor Finance is unable to underwrite, to partner finance companies. The role includes processing applications, liaising with customers, dealers and colleagues and dealing with queries. Ensuring accuracy at all times, and that the company's processes & procedures are followed.
Key responsibilities and accountabilities
The key aspects of the Specialist Funding Advisor role are to:
Act as a key point of contact for customers and financial providers
Predominantly handling inbound and outbound phone calls from dealers and customers
Offering customers the best options to support their financial request, through negotiation with customers and dealerships
Overcoming objections and presenting solutions positively, using empathy and understanding
Building excellent working relationships with customers and finance providers
Work as part of a busy team
Able to multi-task
Working to set targets and deadlines
Adhering to FCA guidelines and regulations
Maintain SAF accreditation
Maintaining up to date records
Keeping up to date with the company’s and client finance products and maintaining knowledge in line with good practice
Compliance and regulation
Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at Blue.
Person specification
Skills & Experience
Proven experience of working within a sales environment is crucial (target driven environment)
Must be able to demonstrate good negotiation/objection handling skills
Keen eye for detail along with great organisational skills
Able to prioritise workload & multi task
Knowledge of treating customers fairly (TCF) - essential
Awareness of current FCA regulations - desirable
Ability to understand and comply with documented processes and procedures
Qualifications
Good educational background with proficiency demonstrable in maths and English
Computer literate, including MS office products and email
Interpersonal
Enthusiastic and adaptable - willing to go that extra mile
Reliable, able to work under pressure to tight deadlines, whilst maintaining quality
Positive & passionate, always striving to give your best
Motivated to meet, and exceed individual & team targets
Confident & friendly with the ability to work as part of a team & take initiative
Customer focussed approach with the ability to build excellent relationships
Additional requirements
Office hours are between 8am-6pm, you should complete 7.5 hours a day, covering core working hours depending on your rota
Rota shift work based with some 9am-6pm Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them)
Hybrid working available after training completed (3 days in the office as a minimum)
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit
From time to time, and within reason, you may be required to work outside of your standard contracted hours
As part of your on-going development, you may be required to undertake training in order to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks.
Apply for this role
Underwriter
Job purpose
This role is part of a team that ensures timely and accurate administration of finance loan products. This includes processing applications online, liaising with customers and colleagues and dealing with queries. Ensuring accuracy at all times, and that the company's processes & procedures are followed.
Dimensions
- Underwrite referred deals to policy and mandate - Make confident decisions in line with business rules and processes - Manage ‘more information’ queries - Investigate potential frauds, PEP and sanctions matches - Verification of the completeness and accuracy of credit proposals - Keep electronic and paper filing in order at all times - To keep up to date with the company’s products - To present the company in a professional and confidential manner at all times - To pay due care and attention to your own, and others’ health & safety at all times
Knowledge, skills and experience required
Qualifications: - Good educational background with proficiency demonstrable in Math’s and English - Computer literate, including MS office products and email
Experience: - Experience of working in a team in an office environment - Ideally 1-2 years previous underwriting experience - preferably in a consumer finance environment - Knowledge of TCF - Ability to understand and comply with documented processes and procedures
Interpersonal: - Adaptable and flexible - Excellent verbal and written communication skills - Ability to work as part of a team - Excellent planning and organisational skills - Enthusiastic 'can do’ attitude - Able to work under pressure and to tight deadlines - Accuracy and attention to detail - Professional and well-presented - Establishes effective working relationships - Customer focused approach
Additional information - Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day). Office hours consist of 8am-8pm shift-based rota - Able to reliably commute to office - Hybrid working available after training completed - 3 days office based as a minimum - Weekend shifts and occasional bank holiday work is required with a day in lieu earnt.
Apply for this role
Equal Opportunities statement
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships and offending background.