DCA Complaints Procedure

In the interim, the FCA have announced a pause of the 8-week deadline for motor finance firms to provide a final response to relevant customer complaints. The pause will apply to complaints about motor finance agreements where there was a discretionary commission arrangement between the lender and the broker, received by us on or after 17th November 2023 and on or before 25th September 2024, and will last for 37 weeks (approximately 9 months). This pause will allow the FCA to analyse the issue and decide what, if any, further action including legal steps are necessary.

Consumers will also have up to 15 months to refer their complaint to the Financial Ombudsman, rather than the usual 6 months. This extension applies to complaints where we have sent a final response in the period beginning with 12 July 2023 and ending with 10 January 2024, or where we have sent a final response during the period beginning with 11 January 2024 and ending with 20 November 2024.

If you wish to make a complaint, you can contact us directly by:

Phone: 020 3005 9330

Email: complaints@bluemotorfinance.co.uk

Post: Blue Motor Finance Limited, PO Box 565, Sevenoaks, Kent TN13 9RE

When writing to us, please remember to include full details of your complaint and your agreement number. Please find more information on tge FCA website, links below:



Data Subject Access Request

Please note that if your request is in relation to obtaining information pertaining to any potential commission structure or commission amount, this information does not fall within the scope of a Data Subject Access Request and will not be provided in fulfilment of a request, due to the information not amounting to Personal Data, as it doesn’t relate to an identifiable individual.

Should you wish to obtain a copy of documents in connection with your finance agreement with Blue Motor Finance, as of 5th February 2024, customer will be able to obtain copies of such documents via the customer portal and subsequently will not be provided in fulfilment of a Data Subject Access Request as its simply the provision of documents.