Blue have big plans for the future – do you want to be part of them? Take a look at our current vacancies or contact us if you think that you have the right aptitude and talent that we are looking for.
Area Sales Manager
Job purpose
To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.
The key aspects of the role are:
To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
To identify and recruit new dealerships
To develop dealerships into profitable producers of business
Have a thorough understanding of our products and pricing criteria
Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
Understanding and delivering the brand values of the business, and acting as an ambassador for the company
Provide training and support to dealerships where required
Keep electronic and paper filing in order at all times
To present the company in a professional and confidential manner at all times
To pay due care and attention to your own and others’ health and safety at all times.
Experience
Strong awareness of the industry sector and regulations
Extensive field sales experience in the financial services sector
Experience of managing a large geographic area
An excellent understanding of the motor finance sector, can hit the ground running
Ability to identify the right sales approach for each business partner
Outstanding time management and organisation skills
Knowledge of TCF
Ability to understand and comply with documented processes and procedures
Excellent verbal and written communication
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent basis
37.5 hours a week working remotely
Monthly meetings at Head Office in Sevenoaks, Kent
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Collection Account Manager
Job purpose
Working within the Collections team you will be responsible for contacting customers by various communication methods in order to ensure effective customer resolutions in connection with outstanding arrears.You will effectively cope with both inbound and outbound telephone calls in a professional and effective manner.You will ensure that all customer records are updated in accordance with company and industry guidelines and ensure that all information gathered during the course of any customer conversations are clearly noted onto the in-house debt management platform.
The key aspects of the role are:
To undertake outbound calls and receive inbound calls from customers who have outstanding arrears balances.
To comply with all regulatory and company policies and procedures at all times.
Ensure all activity undertaken is updated accordingly on systems.
Work closely with customers who are in financial difficulty, showing sensitivity and understanding to agree a mutually beneficial outcome at all times.
Arranging and maintaining all customer payment arrangements
Updating customer information accurately and efficiently.
Complete administrative tasks as required for efficient running of outbound activity.
Process customer payments
Ensure that customers are treated fairly at all times
To liaise with other operational departments that are involved in the customer journey
To ensure all performance and productivity targets are achieved and maintained
Conform to all quality and legal requirements
To work towards continuous improvement and self-development
To carry out any ad-hoc duties as requested by your Line Manager
Experience
Self-motivated and comfortable working with targets and deadlines
Adaptable, dependable, resilient and persistent
A flexible and responsive approach to changing business needs
Excellent communication and organisational skills
Excellent telephone manner
Self-motivated and pro-active with a positive attitude and drive for success
Demonstrates attention to detail in completing procedures, documents and updating systems
Professionalism at all time when dealing with customers and business stakeholders
PC Literate
Stable employment history
A good educational background with adequate verbal, reading, arithmetic and computer skills
Ability to accurately input and interpret data
Professional and well presented
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent role following a successful three month probationary period
Operating week: Monday to Friday 8am-8pm
Saturday, Sunday and Public Holidays 9am-5pm (time off in lieu)
37½ hours per working week
Working day: 8½ hours including one unpaid hour for lunch
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Complaints Handler
Job purpose
This role is part of a growing team that ensures timely and accurate administration of any complaints to the company including liaison with the company’s introducers and customers and with the Financial Ombudsman Service by telephone and by correspondence, ensuring accuracy and compliance with the company’s processes and procedures.
Job Role
Investigate complaints in accordance with company complaints procedure
Liaise between customer and external agencies to obtain resolution
Research root causes of complaints
Liaise between company and Regulator
Contact customers by telephone and correspondence
Ensure regulatory responses are issued correctly and on time
Keep electronic and paper filing in order at all times
Keep up to date with the company’s products
Present the company in a professional and confidential manner at all times
Pay due care and attention to your own and others’ health and safety at all times
Experience
Experience of working in a team in an office environment
Experience of liaising directly with customers, Regulators and external agencies
1-2 years previous complaints experience – preferably in the motor finance sector
Knowledge of or interest in vehicle maintenance and repair
Knowledge of treating customers fairly (TCF)
Awareness of current FCA regulations
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Ability to work as part of a team but also individually
Reliable member of the team
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure and to tight deadlines
Accuracy and attention to detail
Professional and well-presented
Establishes effective working relationships
Customer focussed approach accuracy and attention to detail.
Ability to establish effective working relationships and to engage with the full range of business functions particularly, in order to carry out the GDPR monitoring work.
Qualifications
Good educational background with proficiency demonstrable in maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift working based on 8-8 Weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)
Apply for this role
Customer Service Adviser
Job purpose
To ensure timely and accurate administration of the company’s loan products including direct liaison with the company’s introducers and customers on the telephone and by correspondence. Ensuring accuracy at all times and that the company’s processes and procedures are followed.
Job Role
Inbound and outbound telephone call handling
Inbound and outbound correspondence
Gathering initial information for customer complaints
Completion of welcome calls as required
Updating / correction of HPI records
Recording all received information correctly in line with company procedures
Liaison with Dealerships / Area Sales Managers
Updating and keeping electronic and paper filing in order at all times
To keep up to date with the company’s products & E Learning
To present the company in a professional manner and maintain confidentiality
To pay due care and attention to your own and others’ health and safety at all times
Experience
Experience of working in a team within an office/contact centre environment
Experience of liaising directly with customer on the telephone
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Adaptable and flexible
Ability to work individually as well as part of a team
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift working based on 8-8 Weekdays and 9-6 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)
Apply for this role
Interim HR Manager (Maternity Cover)
Job Purpose
The HR manager has full responsibility for the Human Resources function within the organisation, with duties centring on driving people management strategy and managing the HR team, procedures and processes.
The key aspects of the role are:
Implement HR strategy within the organisation working alongside business leaders
Lead and develop the HR team
Enforce best practice
Work closely with business leaders and line management providing expert guidance on a variety of HR matters
Develop effective HR procedures and policies to reflect business aims and focus
Advise on compliance and risk management issues
Work within and apply key business drivers to people management strategies
Ensure that managers and staff are fully aware of HR policies
Management of high performance generalist HR services
Introduce and drive change management initiatives
Overall responsibility of the recruitment process
Oversee investigations and complex employee relations issues including disciplinary and grievance
Keep all employees informed of key organisational issues
Evaluate and make recommendations on cost-effective training and development programmes
Working closely with the finance department to prepare payroll each month
Act as the externally facing representative for HR for the organisation
Experience
Extensive experience in a senior HR role
Qualified CIPD member
Ability to influence at all levels
Strong track-record in HR generalist roles
Commercial acumen and credibility
Extensive experience of managing a team
Faultless communication and interpersonal skillsThorough working knowledge of UK employment legislation
Interpersonal
Customer focused approach
Able to work under pressure
Enthusiastic ‘can do’ attitude
Ability to work as part of a team but also individually
Reliable member of the team
Excellent planning and organisational skills
Professional and well presented
Establishes effective working relationships
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
CIPD qualification
Additional Information
Full Time (37.5 hours per week):
Monday to Friday 9 – 5.30am (with one hour lunch)
Must be able to reliably commute to office
Fixed term position to cover Maternity leave
On the job training and support will be given and training needs assessed regularly
Company Benefits
Continuous support and ongoing internal & external training programmes
Excellent progression and career development within the company
Support for courses and personal development
25 days holidays + bank holidays and a day off for your birthday
Subsidised gym membership
Company funded Private Medical Insurance (after probation)
Company funded Life insurance (after probation)
Childcare Vouchers
Cycle to work scheme
Technology Loan Scheme
Apply for this role
Internal Sales
Job purpose
This is a multi-functional sales role that works closely with several departments within Blue to assist new and existing customers into new financial agreements. The team is responsible for locating new vehicles through our current dealer network. Internal Sales engage with our existing dealers to rejuvenate business. The adviser must ensure that processes and procedures are followed whilst ensuring the daily workload is completed to the highest levels of accuracy.
Job Role
Follow up on finance application leads generated by our current partners
Work closely with customer services to speak with existing customers approaching Blue regarding new finance agreements
Help potential customers find new vehicles to purchase and assist them through the sales process
Reconnect with dealers who have previously signed up but are not using us currently
Develop relationships with the Area Sales Managers to help both parties increase dealers and accounts
Experience
Essential customer focused telephone experience, from a sales environment
Must have experience working to and exceeding sales targets
Experience of working within a sales team in an office environment
Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
Ability to understand and comply with documented processes, policies and procedures.
Interpersonal
Customer focused approach
Able to work under pressure to achieve monthly sales targets
Enthusiastic ‘can do’ attitude
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable member of the team
Excellent planning and organisational skills
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift work based on 8-8 weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them).
Apply for this role
Legal Associate
Job Purpose
Legal Associate
This role is part of the Compliance Team and involves the monitoring and control of the activities of the business, its business partners and introducers.
Attention to detail and accuracy at all times is a prerequisite as well as ensuring that the Company’s processes and procedures are followed. The role would involve development and improvement of the Company’s quality framework and promotion of adherence to all legal, regulatory and Company standards.
Reporting to the Legal Counsel.
The key aspects of the role are:
Conduct of a full caseload of litigated claims
Contract drafting and review
Legal opinion to the business on varied issues
Assist the Legal Counsel on legal matters and initiatives of the Department as required
Experience
Minimum of 2 years legal experience including litigation. Defendant litigation experience would be ideal. However, candidates with a Claimant background will also be considered
Experience in drafting and reviewing commercial contracts
Experience in working in a team and in an office environment
Experience in working with documented processes and procedures
Excellent verbal and written communication
Interpersonal
Essential
Ability to manage a full caseload and take responsibility for its successful outcome
Ability to liaise effectively with managers of the business and external parties
Ability to work under pressure and meet tight deadlines
Accuracy and attention to detail
Ability to work as part of a team
Adaptable and flexible
Required
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Professional and well presented
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional Information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Company Benefits
Continuous support and ongoing internal & external training programmes
Excellent progression and career development within the company
Support for courses and personal development
25 days holidays + bank holidays and a day off for your birthday
Subsidised gym membership
Company funded Private Medical Insurance (after probation)
Company funded Life insurance (after probation)
Childcare Vouchers
Cycle to work scheme
Technology Loan Scheme
Apply for this role
Payouts Operator
Job Purpose
The role is part of a growing team, to ensure timely and accurate administration of the company’s approved loan deals through to dealer payout according to policy mandate. Including direct liaison with the introducers and customers on the telephone and by email correspondence, ensuring accuracy at all times and that the company’s payouts processes and procedures are followed.
The key aspects of the role are:
Check agreements received from Dealers for accuracy and completeness
Verify requested documents in accordance with the deal
Completion courtesy calls as required
Keep electronic and paper filing in order at all times
To keep up to date with the company’s products
To present the company in a professional and confidential manner at all times
To pay due care and attention to your own and others’ health and safety at all times
Experience
Experience of working in a team in an office environment
Experience of liaising directly with customers over the telephone
1-2 year’s previous experience – preferably in finance sector
Knowledge of treating customers fairly (TCF)
Awareness of current FCA regulations
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Ability to work as part of a team
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focussed approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional Information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift work based on 8-8 weekdays and 9-6 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them).
Company Benefits
Continuous support and ongoing internal & external training programmes
Excellent progression and career development within the company
Support for courses and personal development
25 days holidays + bank holidays and a day off for your birthday
Subsidised gym membership
Company funded Private Medical Insurance (after probation)
Company funded Life insurance (after probation)
Childcare Vouchers
Cycle to work scheme
Technology Loan Scheme
Apply for this role
Sales Advisor (Deal Maker)
Job Purpose
The Blue Deal Making Team helps our customers find the perfect car finance solution, working with partner finance companies to find the best deal for them. The team is responsible for ensuring that all customers and car dealers we work with have a great experience when dealing with Blue. This comes from being treated professionally and above all, fairly. The adviser must ensure that the reputation of Blue is upheld in the marketplace, ensuring all given processes and regulatory procedures have been adhered to.
The key aspects of the role are:
Manage new finance applications in an efficient and effective manner, whilst maintaining a high level of accuracy in all work.
Easily establish and maintains strong relationships with customers, car dealers and finance companies.
Assist customers and dealerships by: listening to their needs, advising them of best practice and providing regular updates throughout the entire sales process.
Contribute to our excellent company culture, giving and receiving ongoing coaching with colleagues and contributing to team meetings.
Experience
Proven track record in a sales role (or an account management role).
Ability to understand and practice documented processes, policies and regulatory procedures.
Interpersonal
Customer-centric
Quickly establishes effective working relationships.
Comfortable with negotiating and overcoming objections.
Able to work in a fast-paced environment, achieving monthly sales targets.
Highly organised, self-driven individual, with great attention to detail.
Positive and passionate - willing to go the extra mile in order to deliver exceptional service.
Adaptable, highly motivated, proactive individual who can work alone, but also values the benefits of working as a team.
Excellent planning and organisational skills.
Professional: demonstrating resilience and good personal management.
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional Information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift work based on 8-8 weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them)
Company Benefits
Continuous support and ongoing internal & external training programmes
Excellent progression and career development within the company
Support for courses and personal development
25 days holidays + bank holidays and a day off for your birthday
Subsidised gym membership
Company funded Private Medical Insurance (after probation)
Company funded Life insurance (after probation)
Childcare Vouchers
Cycle to work scheme
Technology Loan Scheme
Apply for this role
Underwriter
Job purpose
This role is part of a team that ensures timely and accurate administration of finance loan products. This includes processing applications online, liaising with customers and colleagues and dealing with queries. Ensuring accuracy at all times, and that the company’s processes & procedures are followed.
Job Role
Underwrite referred deals to policy and mandate
Make confident decisions in line with business rules and processes
Manage ‘more information’ queries
Investigate potential frauds, PEP and sanctions matches
Verification of the completeness and accuracy of credit proposals
Keep electronic and paper filing in order at all times
To keep up to date with the company’s products
To present the company in a professional and confidential manner at all times
To pay due care and attention to your own, and others’ health & safety at all times
Experience
Experience of working in a team in an office environment
Ideally 1-2 years previous underwriting experience - preferably in a consumer finance environment
Knowledge of TCF
Ability to understand and comply with documented processes and procedures
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Ability to work as part of a team
Excellent planning and organisational skills
Enthusiastic can do attitude
Able to work under pressure and to tight deadlines
Accuracy and attention to detail
Professional and well-presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift working based on 8-8 Weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)