Blue have big plans for the future – do you want to be part of them? Take a look at our current vacancies or contact us if you think that you have the right aptitude and talent that we are looking for.
Area Sales Manager
Job purpose
To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.
The key aspects of the role are:
To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
To identify and recruit new dealerships
To develop dealerships into profitable producers of business
Have a thorough understanding of our products and pricing criteria
Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
Understanding and delivering the brand values of the business, and acting as an ambassador for the company
Provide training and support to dealerships where required
Keep electronic and paper filing in order at all times
To present the company in a professional and confidential manner at all times
To pay due care and attention to your own and others’ health and safety at all times.
Experience
Strong awareness of the industry sector and regulations
Extensive field sales experience in the financial services sector
Experience of managing a large geographic area
An excellent understanding of the motor finance sector, can hit the ground running
Ability to identify the right sales approach for each business partner
Outstanding time management and organisation skills
Knowledge of TCF
Ability to understand and comply with documented processes and procedures
Excellent verbal and written communication
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent basis
37.5 hours a week working remotely
Monthly meetings at Head Office in Sevenoaks, Kent
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Collection Account Manager
Job purpose
Working within the Collections team you will be responsible for contacting customers by various communication methods in order to ensure effective customer resolutions in connection with outstanding arrears.You will effectively cope with both inbound and outbound telephone calls in a professional and effective manner.You will ensure that all customer records are updated in accordance with company and industry guidelines and ensure that all information gathered during the course of any customer conversations are clearly noted onto the in-house debt management platform.
The key aspects of the role are:
To undertake outbound calls and receive inbound calls from customers who have outstanding arrears balances.
To comply with all regulatory and company policies and procedures at all times.
Ensure all activity undertaken is updated accordingly on systems.
Work closely with customers who are in financial difficulty, showing sensitivity and understanding to agree a mutually beneficial outcome at all times.
Arranging and maintaining all customer payment arrangements
Updating customer information accurately and efficiently.
Complete administrative tasks as required for efficient running of outbound activity.
Process customer payments
Ensure that customers are treated fairly at all times
To liaise with other operational departments that are involved in the customer journey
To ensure all performance and productivity targets are achieved and maintained
Conform to all quality and legal requirements
To work towards continuous improvement and self-development
To carry out any ad-hoc duties as requested by your Line Manager
Experience
Self-motivated and comfortable working with targets and deadlines
Adaptable, dependable, resilient and persistent
A flexible and responsive approach to changing business needs
Excellent communication and organisational skills
Excellent telephone manner
Self-motivated and pro-active with a positive attitude and drive for success
Demonstrates attention to detail in completing procedures, documents and updating systems
Professionalism at all time when dealing with customers and business stakeholders
PC Literate
Stable employment history
A good educational background with adequate verbal, reading, arithmetic and computer skills
Ability to accurately input and interpret data
Professional and well presented
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent role following a successful three month probationary period
Operating week: Monday to Friday 8am-8pm
Saturday, Sunday and Public Holidays 9am-5pm (time off in lieu)
37½ hours per working week
Working day: 8½ hours including one unpaid hour for lunch
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Collections Team Leader
Job Purpose
This role is to work onsite at our outsource provider, Churchill Recovery Solutions (CRS), based in Liverpool (L34 4AR). As Collections Team Leader you will be responsible for the day to day management of the Collection and Recovery process being undertaken on our behalf by Churchill Recovery Solutions Limited. You will liaise effectively with CRS management to support and assist outbound/inbound operational activity and ensure that the co-ordination between Blue and CRS is consistently maintained.
Job Role
Be the point of reference and support for the team
Training and ongoing coaching of new and existing employees
Resource management including time keeping, absence, leave management, utilisation, performance management and first line disciplinary procedures
Ensuring Collections and Recoveries KPI’s are met
To be the subject matter expert for all department procedures and policies along with any project involvement
Run regular and ad hoc reporting make sure all team members are meeting the departments required KPI’s both in administrative tasks and telephony requirements
QC checking and reporting for inbound calls, outbound calls and administrative tasks as required by our policy
Liaising with other Team Leaders to ensure equal distribution of information and support cover is provided where and when possible
Responding and resolving Collection Account Manager escalations and customer call backs
Experience
Experience working in a contact centre environment
Self-motivated and comfortable working with targets and deadlines
Comfortable in the metrics around telephone contact
Excellent telephone manner
Demonstrable leadership and management skills
Pro-active with a positive attitude and drive for success
Demonstrate an attention to detail in completing procedures, documents and updating systems
Professionalism at all times when dealing with customers and business stakeholders
A good educational background with adequate verbal, reading, arithmetic and computer skills
Ability to accurately input and interpret data
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Ability to work as part of a team
Excellent planning and organisational skills
Enthusiastic can do attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional Information
Operating week: Monday to Friday 8am-8pm
Saturday, Sunday and Public Holidays 9am-5pm (time off in lieu)
37½ hours per working week
Working day: 8½ hours including one unpaid hour for lunch
There will be a requirement to attend our Head Office in Darenth House regularly. Additionally, to support operational demands, the job holder must be available to undertake line management duties at for longer periods which again, will require overnight hotel stays.
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Credit Controller
Job Purpose
The role is part of a team to ensure timely and accurate administration of unpaid dealer invoices including liaison with the company’s Sales Force, external agents, solicitors and customers and with the Financial Ombudsman Service by telephone and by correspondence, ensuring accuracy and compliance with company’s processes and procedures.
Job Role
Resolving queries both internally and externally around outstanding invoices
Timely and effective collection of all debts
Negotiating re-payment plans
Identify and report areas of concern with due regard to TCF and Compliant Procedures
Escalating to external Debt Collections Agencies
Identify commercially sound resolutions for outstanding invoices
Liaise with in-house Legal Team where legal action is identified as proper resolution
Participate in remedial projects
Completion courtesy calls as required
Liaison with external agencies
Keep electronic and paper filing in order at all ties
To keep up to date with the company’s products
To present the company in a professional and confidential manner at all times
To pay due care and attention to your own and others’ health and safety at all times
Experience
Business to business collections experience
Experience of working in a team in an office environment
Experience of liaising directly with suppliers by phone and other media
Collections/Credit Control experience – preferably in the motor finance sector
Knowledge of treating customers fairly (TCF)
Awareness of current FCA regulations
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Ability to work as part of a team
Excellent planning and organisational skills
Enthusiastic can do attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional Information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift working based on 8-8 Weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)
Apply for this role
Credit Risk Analyst
Job Purpose
This role is part of the Analytics team at Blue and involves monitoring and management of the credit risk profile of Blue’s motor finance loan portfolio. With a total figure lent of over one billion pounds, credit risk is a key part of how Blue does business, the management of which is vital to the continued success of the company.
The risk department is currently staffed and run by the Director of Quantitative Risk. Reporting to him, you will be expected to assist and eventually lead many of the regular portfolio management tasks.
Flexibility is key to the role, having an inquisitive nature and the drive to independently investigate any aspect of the portfolio. Blue operates a flat management structure where will you will have your own projects and have a say on wider business decisions.
Job Role:
Production of monthly risk reporting materials, including analysis and summary for the Board of Directors
Organisation, maintenance and publication of official Risk figures
Modelling and forecasting of the portfolio – such as forecasted default rates, expected portfolio amortisation, ‘what-if’ scenario analysis
Closely working with the wider Analytics team to understand how the business is changing over the time in terms of business mix, take up rates, and other metrics
Maintaining a good relationship with other teams at Blue (including Finance and Collections), understanding their needs and scheduling adhoc meetings to discuss portfolio trends
Responding to business queries
Some light report design, coding, and automation
Deep dives into specific topics
Opportunity for data science (R/Python based)
Staying abreast of any developments in the wider motor finance industry
Experience
3-4 years working in financial institution, preferably focused on data analytics or risk
Basic T-SQL knowledge essential, ability to structure more complex data queries is valued
R or Python knowledge beneficial
Must be a good communicator, able to clearly and concisely convey defensible views to management
Ability to work as part of a team but also individually
A logical mind suited to problem solving
Commercial awareness
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Ability to work as part of a team
Excellent planning and organisational skills
Enthusiastic can do attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Degree educated in a numerate discipline
High standard of written and spoken English
Excellent Excel skills a must
Additional Information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
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Customer Service Adviser
Job purpose
To ensure timely and accurate administration of the company’s loan products including direct liaison with the company’s introducers and customers on the telephone and by correspondence. Ensuring accuracy at all times and that the company’s processes and procedures are followed.
Job Role
Inbound and outbound telephone call handling
Inbound and outbound correspondence
Gathering initial information for customer complaints
Completion of welcome calls as required
Updating / correction of HPI records
Recording all received information correctly in line with company procedures
Liaison with Dealerships / Area Sales Managers
Updating and keeping electronic and paper filing in order at all times
To keep up to date with the company’s products & E Learning
To present the company in a professional manner and maintain confidentiality
To pay due care and attention to your own and others’ health and safety at all times
Experience
Experience of working in a team within an office/contact centre environment
Experience of liaising directly with customer on the telephone
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Adaptable and flexible
Ability to work individually as well as part of a team
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift working based on 8-8 Weekdays and 9-6 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)
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Data Protection Officer
Job Purpose
Blue is looking to recruit an experienced Data Protection Officer (DPO) to meet its obligations under the Data Protection Act 2018 (DPA 2018). Reporting to the Compliance Team Manager, the DPO will monitor compliance and data practices internally to ensure that the business and its functions comply with the applicable requirements under the DPA 2018 and relevant national legislation. The DPO will be responsible for advising on, and where required, carrying out staff training, data protection impact assessments and internal audits. The DPO will also serve as the primary contact for supervisory authorities and individuals whose data is processed by the organisation. The DPO straddles above all business lines in an independent advisory role to help the business maintain perspective on what constitutes “doing the right thing” – albeit on a risk based approach.
The role is designated “on the basis of professional qualities and, in particular, expert knowledge of Data Protection Law and practices and the ability to fulfil the tasks referred to in DPA 2018.
Job Role
In this role, you will work closely with the Legal, Operational and IT functions to develop and monitor policies and standards applicable to the business and in compliance with the DPA 2018 and relevant national legislation. Duties will include:
Implementing measures and a privacy governance framework to manage data use in compliance with the DPA 2018, including developing templates for data collection, assisting with data mapping, and vendor management reviews.
Working with key internal stakeholders in the review of projects and related data to ensure compliance with data privacy laws, and where necessary, advising on and monitoring data protection privacy impact assessments.
Serving as the primary point of contact and liaison for the ICO and other EEA Data Protection Authorities on all data protection related matters under the DPA 2018.
Serving as the primary point of contact for data protection queries in the business.
Reviewing vendor contracts (including EU model clauses) and consents needed to implement projects in partnership with the firm’s Compliance and IT functions.
Ensuring filing and fee requirements with the ICO are achieved.
Participating in any relevant committee discussions.
Managing and conducting ongoing reviews of Blue’s privacy governance framework and regular and ad hoc reporting on data privacy compliance within the organisation.
Monitoring changes to Data Protection laws and making recommendations to the Board or a relevant committee when appropriate.
Setting standards and reviewing policies on an ongoing basis.
Developing and delivering privacy training to various business functions and collaborating with the IT function to raise employee awareness of data privacy and security issues, and providing training on the subject matter.
Developing strategies and initiatives to ensure engagement with key internal and external stakeholders.
Coordinating, conducting and monitoring data privacy audits.
Collaborating with the IT function to maintain records of all data assets and exports, and maintaining a data security incident management plan to ensure timely remediation of incidents including impact assessments, security breach response, complaints, claims or notifications.
Responding to and advising on data subject access requests (DSARs) and other requests from individuals.
Ensuring that Blue’s IT systems and procedures comply with all relevant data privacy and protection law, regulation and policy (including in relation to the retention and destruction of data).
Responding to and advising on data subject access requests (DSARs) and other requests from individuals.
Working with, subject matter experts or champions across Blue and, where necessary, outside legal advisers to help advise on data privacy law issues.
Promoting effective work practices, working as a team member, and showing respect for co-workers.
Experience
5 years’ experience within a compliance, legal, audit and/or risk function, with recent experience in privacy compliance.
Ability to demonstrate leadership and project management experience.
Familiarity with privacy and security risk assessment and best practices, privacy certifications/seals and information security standards certifications.
Sound understanding of and familiarity with information technology programming and infrastructure, and information security practices and audits.
Adequate self-awareness and confidence to acknowledge knowledge gaps and seek to fill them from reliable sources.
Knowledge of the business sector and the organization.
Sufficient understanding of the processing operations carried out, as well as the information systems, data security and data protection needs.
Ability to understand and comply with documented processes and procedures.
Previous people management experience desirable.
Experience in developing policy and compliance training.
Experience in working in an FCA regulated industry.
Strong knowledge of EU data privacy and data protection regulation, and a good understanding of other major privacy frameworks and evolving legislation.
Sufficient knowledge of information technology and data management systems required.
Ability to work unsupervised, exercise leadership and influence change.
Strong change and project management skills, including the ability to manage time well, prioritise effectively and handle multiple deadlines.
Ability to undertake large, long-term projects, develop alternative methods to complete them and implement solutions.
Ability to use independent judgement and discretion when making majority of decisions.
Detail-oriented approach needed to recommend and implement strategic improvements on a range of data privacy and data protection issues.
Knowledge of PC applications, including MS Office.
Interpersonal
Ability to handle confidential and sensitive information with the appropriate discretion.
Ability to handle information and business affairs with secrecy and confidentiality as appropriate.
Ability to communicate effectively with the highest levels of management and decision-making within the Organisation.
Ability to communicate effectively with data subjects, data protection authorities and other controllers.
Adaptable and flexible.
Unflappable.
Excellent verbal and written communication skills.
Excellent writing and presentation skills.
Ability to work as part of a team.
Enthusiastic ‘can do’ attitude.
Ability to work under pressure to tight deadlines.
Accuracy and attention to detail.
Ability to establish effective working relationships and to engage with the full range of business Functions.
Qualifications
Graduate or post-graduate qualification required.
Good educational background with information technology programming and project management qualifications desirable.
Hold at least one data protection and/or privacy certification, such as CIPP, CIPT, CIPM, ISEB, etc. (Preferred) or willingness to achieve one of the above qualification within a short period of joining.
Additional Information
Permanent 37.5 hours a week although a part-time role could be considered.
Must be able to reliably commute to office.
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Internal Sales
Job purpose
This is a multi-functional sales role that works closely with several departments within Blue to assist new and existing customers into new financial agreements. The team is responsible for locating new vehicles through our current dealer network. Internal Sales engage with our existing dealers to rejuvenate business. The adviser must ensure that processes and procedures are followed whilst ensuring the daily workload is completed to the highest levels of accuracy.
Job Role
Follow up on finance application leads generated by our current partners
Work closely with customer services to speak with existing customers approaching Blue regarding new finance agreements
Help potential customers find new vehicles to purchase and assist them through the sales process
Reconnect with dealers who have previously signed up but are not using us currently
Develop relationships with the Area Sales Managers to help both parties increase dealers and accounts
Experience
Essential customer focused telephone experience, from a sales environment
Must have experience working to and exceeding sales targets
Experience of working within a sales team in an office environment
Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
Ability to understand and comply with documented processes, policies and procedures.
Interpersonal
Customer focused approach
Able to work under pressure to achieve monthly sales targets
Enthusiastic ‘can do’ attitude
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable member of the team
Excellent planning and organisational skills
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift work based on 8-8 weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them).
Apply for this role
Payouts Operator
Job Purpose
The role is part of a growing team, to ensure timely and accurate administration of the company’s approved loan deals through to dealer payout according to policy mandate. Including direct liaison with the introducers and customers on the telephone and by email correspondence, ensuring accuracy at all times and that the company’s payouts processes and procedures are followed.
The key aspects of the role are:
Check agreements received from Dealers for accuracy and completeness
Verify requested documents in accordance with the deal
Completion courtesy calls as required
Keep electronic and paper filing in order at all times
To keep up to date with the company’s products
To present the company in a professional and confidential manner at all times
To pay due care and attention to your own and others’ health and safety at all times
Experience
Experience of working in a team in an office environment
Experience of liaising directly with customers over the telephone
1-2 year’s previous experience – preferably in finance sector
Knowledge of treating customers fairly (TCF)
Awareness of current FCA regulations
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Ability to work as part of a team
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focussed approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional Information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift work based on 8-8 weekdays and 9-6 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them).
Company Benefits
Continuous support and ongoing internal & external training programmes
Excellent progression and career development within the company
Support for courses and personal development
25 days holidays + bank holidays and a day off for your birthday
Subsidised gym membership
Company funded Private Medical Insurance (after probation)
Company funded Life insurance (after probation)
Childcare Vouchers
Cycle to work scheme
Technology Loan Scheme
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Resolutions Handler
Job purpose
This role is part of a growing team that ensures timely and accurate administration of any complaints to the company including liaison with the company’s introducers and customers and with the Financial Ombudsman Service by telephone and by correspondence, ensuring accuracy and compliance with the company’s processes and procedures.
Job Role
Investigate complaints in accordance with company complaints procedure
Liaise between customer and external agencies to obtain resolution
Research root causes of complaints
Liaise between company and Regulator
Contact customers by telephone and correspondence
Ensure regulatory responses are issued correctly and on time
Keep electronic and paper filing in order at all times
Keep up to date with the company’s products
Present the company in a professional and confidential manner at all times
Pay due care and attention to your own and others’ health and safety at all times
Experience
Experience of working in a team in an office environment
Experience of liaising directly with customers, Regulators and external agencies
1-2 years previous complaints experience – preferably in the motor finance sector
Knowledge of or interest in vehicle maintenance and repair
Knowledge of treating customers fairly (TCF)
Awareness of current FCA regulations
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Ability to work as part of a team but also individually
Reliable member of the team
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure and to tight deadlines
Accuracy and attention to detail
Professional and well-presented
Establishes effective working relationships
Customer focussed approach accuracy and attention to detail.
Ability to establish effective working relationships and to engage with the full range of business functions particularly, in order to carry out the GDPR monitoring work.
Qualifications
Good educational background with proficiency demonstrable in maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift working based on 8-8 Weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)
Apply for this role
Sales Advisor (Deal Maker)
Job Purpose
The Blue Deal Making Team helps our customers find the perfect car finance solution, working with partner finance companies to find the best deal for them. The team is responsible for ensuring that all customers and car dealers we work with have a great experience when dealing with Blue. This comes from being treated professionally and above all, fairly. The adviser must ensure that the reputation of Blue is upheld in the marketplace, ensuring all given processes and regulatory procedures have been adhered to.
The key aspects of the role are:
Manage new finance applications in an efficient and effective manner, whilst maintaining a high level of accuracy in all work.
Easily establish and maintains strong relationships with customers, car dealers and finance companies.
Assist customers and dealerships by: listening to their needs, advising them of best practice and providing regular updates throughout the entire sales process.
Contribute to our excellent company culture, giving and receiving ongoing coaching with colleagues and contributing to team meetings.
Experience
Proven track record in a sales role (or an account management role).
Ability to understand and practice documented processes, policies and regulatory procedures.
Interpersonal
Customer-centric
Quickly establishes effective working relationships.
Comfortable with negotiating and overcoming objections.
Able to work in a fast-paced environment, achieving monthly sales targets.
Highly organised, self-driven individual, with great attention to detail.
Positive and passionate - willing to go the extra mile in order to deliver exceptional service.
Adaptable, highly motivated, proactive individual who can work alone, but also values the benefits of working as a team.
Excellent planning and organisational skills.
Professional: demonstrating resilience and good personal management.
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional Information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift work based on 8-8 weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them)
Company Benefits
Continuous support and ongoing internal & external training programmes
Excellent progression and career development within the company
Support for courses and personal development
25 days holidays + bank holidays and a day off for your birthday
Subsidised gym membership
Company funded Private Medical Insurance (after probation)
Company funded Life insurance (after probation)
Childcare Vouchers
Cycle to work scheme
Technology Loan Scheme
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Underwriter
Job purpose
This role is part of a team that ensures timely and accurate administration of finance loan products. This includes processing applications online, liaising with customers and colleagues and dealing with queries. Ensuring accuracy at all times, and that the company’s processes & procedures are followed.
Job Role
Underwrite referred deals to policy and mandate
Make confident decisions in line with business rules and processes
Manage ‘more information’ queries
Investigate potential frauds, PEP and sanctions matches
Verification of the completeness and accuracy of credit proposals
Keep electronic and paper filing in order at all times
To keep up to date with the company’s products
To present the company in a professional and confidential manner at all times
To pay due care and attention to your own, and others’ health & safety at all times
Experience
Experience of working in a team in an office environment
Ideally 1-2 years previous underwriting experience - preferably in a consumer finance environment
Knowledge of TCF
Ability to understand and comply with documented processes and procedures
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Ability to work as part of a team
Excellent planning and organisational skills
Enthusiastic can do attitude
Able to work under pressure and to tight deadlines
Accuracy and attention to detail
Professional and well-presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift working based on 8-8 Weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)