Blue have big plans for the future – do you want to be part of them? Take a look at our current vacancies or contact us if you think that you have the right aptitude and talent that we are looking for.
Underwriter
Job purpose
This role is part of a team that ensures timely and accurate administration of finance loan products. This includes processing applications online, liaising with customers and colleagues and dealing with queries. Ensuring accuracy at all times, and that the company’s processes & procedures are followed.
Job Role
Underwrite referred deals to policy and mandate
Make confident decisions in line with business rules and processes
Manage ‘more information’ queries
Investigate potential frauds, PEP and sanctions matches
Verification of the completeness and accuracy of credit proposals
Keep electronic and paper filing in order at all times
To keep up to date with the company’s products
To present the company in a professional and confidential manner at all times
To pay due care and attention to your own, and others’ health & safety at all times
Experience
Experience of working in a team in an office environment
Ideally 1-2 years previous underwriting experience - preferably in a consumer finance environment
Knowledge of TCF
Ability to understand and comply with documented processes and procedures
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Ability to work as part of a team
Excellent planning and organisational skills
Enthusiastic can do attitude
Able to work under pressure and to tight deadlines
Accuracy and attention to detail
Professional and well-presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift working based on 8-8 Weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)
Apply for this role
Customer Service Advisor
Job purpose
To ensure timely and accurate administration of the company’s loan products including direct liaison with the company’s introducers and customers on the telephone and by correspondence. Ensuring accuracy at all times and that the company’s processes and procedures are followed.
Job Role
Inbound and outbound telephone call handling
Inbound and outbound correspondence
Gathering initial information for customer complaints
Completion of welcome calls as required
Updating / correction of HPI records
Recording all received information correctly in line with company procedures
Liaison with Dealerships / Area Sales Managers
Updating and keeping electronic and paper filing in order at all times
To keep up to date with the company’s products & E Learning
To present the company in a professional manner and maintain confidentiality
To pay due care and attention to your own and others’ health and safety at all times
Experience
Experience of working in a team within an office/contact centre environment
Experience of liaising directly with customer on the telephone
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Adaptable and flexible
Ability to work individually as well as part of a team
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift working based on 8-8 Weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)
Apply for this role
Payouts Operator
Job purpose
The role ensures timely and accurate administration of the company’s loan products, including direct liaison with our introducers and customers on the telephone and by email correspondence, ensuring accuracy at all times, and that our processes and procedures are followed.
Job Role
Payout deals to policy and mandate
Check agreements received from Dealers / Brokers for accuracy and completeness
Confirm underwriting conditions were met
Printing of letters and management of post – Customer Service
Manage park and release/snagged deals
Completion of courtesy call as required
Updating and keeping electronic and paper filing in order at all times
To keep up to date with the company’s products & E Learning
To present the company in a professional manner and maintain confidentiality
To pay due care and attention to your own and others’ health and safety at all times
Experience
Experience of working in a team, and in an office environment
Experience of liaising directly with customers on the telephone
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Adaptable and flexible
Ability to work individually as well as part of a team
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift working based on 8-8 Weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earned for working them)
Apply for this role
Collection Account Manager
Job purpose
Working within the Collections team you will be responsible for contacting customers by various communication methods in order to ensure effective customer resolutions in connection with outstanding arrears.You will effectively cope with both inbound and outbound telephone calls in a professional and effective manner.You will ensure that all customer records are updated in accordance with company and industry guidelines and ensure that all information gathered during the course of any customer conversations are clearly noted onto the in-house debt management platform.
The key aspects of the role are:
To undertake outbound calls and receive inbound calls from customers who have outstanding arrears balances.
To comply with all regulatory and company policies and procedures at all times.
Ensure all activity undertaken is updated accordingly on systems.
Work closely with customers who are in financial difficulty, showing sensitivity and understanding to agree a mutually beneficial outcome at all times.
Arranging and maintaining all customer payment arrangements
Updating customer information accurately and efficiently.
Complete administrative tasks as required for efficient running of outbound activity.
Process customer payments
Ensure that customers are treated fairly at all times
To liaise with other operational departments that are involved in the customer journey
To ensure all performance and productivity targets are achieved and maintained
Conform to all quality and legal requirements
To work towards continuous improvement and self-development
To carry out any ad-hoc duties as requested by your Line Manager
Experience
Self-motivated and comfortable working with targets and deadlines
Adaptable, dependable, resilient and persistent
A flexible and responsive approach to changing business needs
Excellent communication and organisational skills
Excellent telephone manner
Self-motivated and pro-active with a positive attitude and drive for success
Demonstrates attention to detail in completing procedures, documents and updating systems
Professionalism at all time when dealing with customers and business stakeholders
PC Literate
Stable employment history
A good educational background with adequate verbal, reading, arithmetic and computer skills
Ability to accurately input and interpret data
Professional and well presented
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent role following a successful three month probationary period
Operating week: Monday to Friday 8am-8pm
Saturday, Sunday and Public Holidays 9am-5pm (time off in lieu)
37½ hours per working week
Working day: 8½ hours including one unpaid hour for lunch
Apply for this role
Area Sales Manager
Job purpose
To manage a region and be responsible for dealerships, broker and introducer relationships within that region and the quantity and quality of the business produced by those partners, ensuring accuracy at all times and that the company processes and procedures are followed.
The key aspects of the role are:
To develop existing dealerships within the specific geographic region, this will involve re-energising existing dealerships or picking up general relationship management
To identify and recruit new dealerships
To develop dealerships into profitable producers of business
Have a thorough understanding of our products and pricing criteria
Feedback market intelligence with regard to competitors as well as both positive comments and improvement areas for the company as a whole. Understand where our strengths lie and ensuring broker partners are aware of our strengths at all times
Understanding and delivering the brand values of the business, and acting as an ambassador for the company
Provide training and support to dealerships where required
Keep electronic and paper filing in order at all ties
To present the company in a professional and confidential manner at all times
To pay due care and attention to your own and others’ health and safety at all times.
Experience
Strong awareness of the industry sector and regulations
Extensive field sales experience in the financial services sector
Experience of managing a large geographic area
An excellent understanding of the motor finance sector, can hit the ground running
Ability to identify the right sales approach for each business partner
Outstanding time management and organisation skills
Knowledge of TCF
Ability to understand and comply with documented processes and procedures
Excellent verbal and written communication
Interpersonal
Adaptable and flexible
Excellent verbal and written communication skills
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent basis
37.5 hours a week working remotely
Monthly meetings at Head Office in Sevenoaks, Kent
Apply for this role
Internal Sales
Job purpose
This is a multi-functional sales role that works closely with several departments within Blue to assist new and existing customers into new financial agreements. The team is responsible for locating new vehicles through our current dealer network. Internal Sales engage with our existing dealers to rejuvenate business. The adviser must ensure that processes and procedures are followed whilst ensuring the daily workload is completed to the highest levels of accuracy.
Job Role
Follow up on finance application leads generated by our current partners
Work closely with customer services to speak with existing customers approaching Blue regarding new finance agreements
Help potential customers find new vehicles to purchase and assist them through the sales process
Reconnect with dealers who have previously signed up but are not using us currently
Develop relationships with the Area Sales Managers to help both parties increase dealers and accounts
Experience
Essential customer focused telephone experience, from a sales environment
Must have experience working to and exceeding sales targets
Experience of working within a sales team in an office environment
Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
Ability to understand and comply with documented processes, policies and procedures.
Interpersonal
Customer focused approach
Able to work under pressure to achieve monthly sales targets
Enthusiastic ‘can do’ attitude
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable member of the team
Excellent planning and organisational skills
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Qualifications
Good educational background with proficiency demonstrable in Maths and English
Computer Literate, including MS office products and Email
Additional information
Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Must be able to reliably commute to office
Rota shift work based on 8-8 weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them).
Apply for this role
Sales Advisor (Deal Maker)
Job Purpose
The Blue Deal Making Team helps our customers find the perfect car finance solution, working with partner finance companies to find the best deal for them. The team is responsible for ensuring that all customers and car dealers we work with have a great experience when dealing with Blue. This comes from being treated professionally and above all, fairly. The adviser must ensure that the reputation of Blue is upheld in the marketplace, ensuring all given processes and regulatory procedures have been adhered to.
The key aspects of the role are:
Manage new finance applications in an efficient and effective manner, whilst maintaining a high level of accuracy in all work.
Easily establish and maintains strong relationships with customers, car dealers and finance companies.
Assist customers and dealerships by: listening to their needs, advising them of best practice and providing regular updates throughout the entire sales process.
Contribute to our excellent company culture, giving and receiving ongoing coaching with colleagues and contributing to team meetings.
Experience
Proven track record in a sales role (or an account management role).