We all play for team Blue – We are collaborative, empathetic, energetic, fair, helpful, inclusive, supportive and we build lasting relationships.
We take responsibility – We are accountable, creative, influential and problem solvers. We have integrity and pride. We take ownership.
We work like a start-up – We are customer-focused, adaptable, innovative, pragmatic,proactive and resilient.
We have a voice and every door is open – We actively listen, get involved, openly communicate. We seek guidance and are open-minded.
Blue Benefits
As a valued member of the Blue team, you will get:
25 Days Annual Leave Entitlement
One additional day’s leave for your birthday
Private Medical Cover
Life Insurance Cover
Self-Invested Pension Plan (SIPP)
Employee Assistance Programme (EAP)
Access to Blue Motor Finance benefits portal
Gym Membership discounts
Eye Care Cost reimbursement
Premium Bonds for children
Office Social Activities
Tusker
Tech Scheme
Cycle to Work
Employee referral scheme
Occupational parental pay after 12 months continuous service at the beginning of the 11th week before the EWC
Challenging and exciting work environment
Continuous development
Current jobs at Blue
Our people are the key to our success and we are proud of our high calibre teams. We empower our people to take initiative, challenge the norm, think for themselves and make decisions to deliver an exemplary service. We recruit the best, forward thinking, creative people to work at Blue. We want our people to inspire our future!
We have big plans for the future and you could be part of them. Take a look below to see if you have what it takes to be part of Team Blue and view our current vacancies.
CMC Administrator
Complaints at Blue
Complaints at Blue drive good customer outcomes, balancing the regulatory requirements and Blue’s policies with the needs of the customer. The overall aim is always to achieve the right outcome based on the information gathered throughout the investigations, liaising with other specialist teams both within Blue and externally.
Overall purpose of the role
The role is part of the Complaints Team - who ensure timely and accurate administration of any complaints received by the company including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the company’s policies and
procedures. This specific role will deal with the administration around commission claims from both customers and Claims Management Companies (CMCs), ensuring that all complaints are acknowledged and resolved within regulatory timeframes.
Key responsibilities and accountabilities
The key aspects of the role:
To ensure all customer commission queries are acknowledged within regulatory timeframes.
To complete all aspects of the CMC process for both commission and affordability complaints –
acknowledgement, 20-day letters, Final Response Letters.
To assist the Director of Special Servicing with the timely administration of Final Response Letters to customers and CMCs in relation to commission and affordability complaints.
To assist the Complaints Team Leader with any ad hoc tasks that may arise.
To assist the Complaints Team with daily tasks if their workload is up to date e.g., collating of FOS files, acknowledgement customer calls etc.
To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames.
To review each customer complaint openly and fairly without bias or personal opinion.
To take ownership throughout the decision-making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver.
Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible.
Ensure that all complaints are handled with the highest standard of customer care.
Build excellent relationships with 3rd party service providers, dealer networks and the sales team to review and resolve any quality concerns.
To always maintain complaints database with correct and relevant information.
Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with.
To present the company in a professional manner and maintain confidentiality.
Ensuring electronic and paper filing is up to date and always in order.
Communicate and build sustainable relationships with all other internal departments and field staff.
Compliance and regulation
Develop and maintain a full understanding of the Company’s compliance requirements (including the Financial Conduct Authority’s Conduct Rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your
role at Blue.
Person specification
Standard requirements:
Know, understand and apply the principles of TCF and the Consumer Duty
Ensure regulatory responses are issued correctly and on time.
Keep electronic and paper filing in order at all times.
Keep up to date with the company’s products.
Present the company in a professional manner at all times.
Qualifications
Good educational background with proficiency demonstrable in maths and English Computer Literate, including MS office products and Email.
Experience
Experience of working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and complaints
Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
Knowledge of GDPR and DPA act
Ability to understand and comply with documented processes, policies, and procedures.
Excellent verbal and written communication skills
Interpersonal
Someone who loves to learn and do well and is keen to develop their career.
Adaptable and flexible
Ability to work as part of a team but also individually.
Reliable
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude.
Able to work under pressure to tight deadlines.
Accuracy and attention to detail
Professional and well presented.
Establishes effective working relationships.
Customer focused approach
Additional requirements
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder
From time to time, and within reason, you may be required to carry out tasks that fall outside of your
position’s remit.
From time to time, and within reason, you may be required to work outside of your standard contracted hours.
As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.
Apply for this role
Complaint Liaison Officer
Job purpose
The role is part of a team who ensure timely and accurate administration of any complaints received by the company including the company’s introducers and customers. The team also ensure all responses are completed in line with the current FCA and CCA regulations and the company’s policies and procedures. This is a growing and developing role along with the growth of the department. We are looking for self-motivated, experienced complaint handlers who are able to work autonomously to offer the best resolution to our customers whilst insuring Blue’s integrity.
Dimensions
The key aspects of the role:
To work as part of a motivated team, sharing successes and key learnings to ensure that all inbound complaints are thoroughly investigated within regulatory time frames
To openly and fairly review each customer complaint without bias or personal opinion
To take ownership throughout the decision-making process, communicating your reasoning, ensuring we meet our obligations with relevant legislation including the Consumer Credit Act, FCA, FOS and the FLA code of practice, whilst keeping the customer at the heart of what we deliver
Establish telephone contact with customers to gain a full understanding of their complaint in order to progress to a fair outcome as quickly as possible
Ensure that all complaints are handled with the highest standard of customer care
Build excellent relationships with 3rd party service providers, dealer networks and the sales team to review and resolve any quality concerns
To maintain complaints database with correct and relevant information at all times
Standard requirements:
Know, understand and apply the principles of TCF and the Consumer Duty
Ensure regulatory responses are issued correctly and on time
Keep electronic and paper filing in order at all times
Keep up to date with the company’s products
Present the company in a professional manner at all times
Knowledge, skills and experience required
Qualifications
Good educational background with proficiency demonstrable in maths and English
Computer Literate, including MS office products and Email
Experience
Experience of working within the motor finance industry with a minimum experience of 12 months handling vehicle quality issues and complaints
Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
Knowledge of GDPR and DPA act
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Someone who loves to learn and do well, and is keen to develop their career
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable
Excellent planning and organisational skills
Enthusiastic ‘can do’ attitude
Able to work under pressure to tight deadlines
Accuracy and attention to detail
Professional and well presented
Establishes effective working relationships
Customer focused approach
Additional information
Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Able to reliably commute to office
Monday to Friday 9am to 5.30pm
Scope of Role
Report directly to the Complaints Team Leader.
Apply for this role
Compliance Associate
Compliance at Blue
The Risk Department at Blue is organised around five principal risks (Regulatory Risk, Operational Risk, Financial Crime, Data Protection, and Legal) and is led by our Chief Risk Officer (SMF16/17). The department operates independently as a second line of defence, however, works collaboratively with first line areas across the business to provide oversight, challenge, advice, and assurance, in relation to the key business objectives, and in line with the Blue Motor Finance ‘beliefs’ (values).
Overall purpose of the role
Reporting to the Head of Compliance and Operational Risk, the focus of this role is to support the ongoing development of the compliance risk management framework and supporting processes within the first line of defence at Blue. As part of one risk team, you will contribute to the delivery of the regulatory risk and assurance programme and provide guidance, and challenge to achieve regulatory compliance and good customer outcomes. You will be required to support the Head of Compliance and Operational Risk to undertake assurance monitoring of the first line of defence business activities. You will work closely with business stakeholders to provide second line advice and technical guidance on general day to day business activities.
Key responsibilities and accountabilities
Work with the Head of Compliance and Operational Risk assisting with advice and technical guidance to the first line in relation to new and existing products and services so that Blue remains compliant with the necessary regulatory requirements.
Deliver compliance monitoring reviews of the second line’s oversight and assurance programme of Blue’s first line activities to assess customer outcomes and compliance with relevant regulations.
Draft and maintain policies, procedures and other compliance materials in support of the continued development of the second line assurance and risk oversight programme.
Identify and escalate issues to the Head of Compliance and Operational Risk in a timely manner to reduce potential compliance, conduct and reputational risk.
Act as an advocate for compliance with all legal, regulatory and company standards and support the Head of Compliance in the promotion of a positive risk culture within the first line of defence where transparency, action and rigor are evident – particularly in relation to customer outcomes.
Observe and champion Blue’s code of conduct and the FCA’s Conduct rules including demonstrating the expected behaviours to deliver good outcomes for customers.
Leverage strong communication skills and frequently liaise with first line business areas to ensure that you understand key processes and how controls support the achievement of compliance, supporting the identification of compliance gaps and control weaknesses that need to be addressed – particularly in relation to Arrears Management, Vulnerable Customer Management, Complaints Handling, Blue Direct, and Blue Specialist Financing.
Develop and maintain an up-to-date knowledge of the FCA Handbook in particular, key regulatory requirements (e.g., “CONC”, “DISP”, “SMCR”, and the “CCA”) and apply these to advice, guidance, and assurance activities.
Monitor the regulatory horizon to maintain an up-to-date view of regulatory developments that could impact Blue Motor Finance and support in the communication of Regulatory updates to the business.
Provide oversight around the requirements set out in the firm’s policies and procedures.
Assist the Head of Compliance & Operational Risk with the identification, resolution, and reporting of risk events and breaches and maintenance of risk registers.
Assist in the preparation of regulatory updates and reports.
Assist in the monitoring of ongoing mandatory staff training.
Person specification
2 years regulatory risk experience in an FCA regulated environment – consumer credit preferable.
Competent understanding of the Consumer Duty.
Proven ability to write detailed policies and procedures, regulatory updates for publishing across the business, and breach reports.
Enthusiastic team player, flexible and able to work on own initiative, whilst recognising where support is required.
Strong interpersonal skills, able to establish effective working relationships at all levels.
Appreciates the importance of accuracy, attention to detail and professionalism.
Demonstrates a sense of urgency and good work ethic.
Ability to work with competing deadlines and priorities.
Resilient, not derailed by a setback and returns to a high level of performance quickly.
Excellent internal customer service skills.
Comfortable and competent with MS Office.
Comfortable identifying and raising issues, even with senior colleagues, particularly where driving good outcomes for customers are concerned.
The role holder must carry out their role in a way that is aligned to the Purpose, Mission and Beliefs at Blue.
Additional requirements
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit.
From time to time, and within reason, you may be required to work outside of your standard contracted hours.
As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks albeit hybrid working is in place.
Conduct Rules:
You must act with integrity.
You must act with due skill, care and diligence.
You must be open and cooperative with the FCA and other regulators.
You must pay due regard to the interests of customers and treat them fairly.
You must observe proper standards of market conduct.
You must act to deliver good outcomes for retail customers
Apply for this role
Customer Service Adviser
Job purpose
You will be part of an engaging team of Customer Service Advisers who put the customer at the heart of everything they do. We are striving for first call resolution whilst providing a positive and friendly service to our customers. This is a growing and developing role along with the growth of the department. We are looking for self-motivated, enthusiastic customer service advisers who want to offer the best service to our customers whilst insuring Blue’s integrity.
Responsibilities
The key aspects of the role:
Respond to Inbound and outbound telephone/email enquiries in a professional and courteous manner
Maintain customer account records by recording / updating information as required
Record any dissatisfaction / satisfaction information in line with the company procedure’s
Contribute towards the team by working together to achieve the SLA requirements
Assisting customers with updates to ongoing complaint issues or recording new complaints for our complaints handlers to deal with
To present the company in a professional manner and maintain confidentiality
Identify and assess customers’ needs in order to achieve good customer outcomes and one call resolution where possible
Completion of outbound welcome calls
To complete all ad hoc tasks as distributed by the Senior / Team Leader
Ensuring electronic and paper filing is up to date and always in order
Communicate and build sustainable relationships with all other internal departments and field staff
Standard requirements:
Know, understand and apply the principles of TCF and the Consumer Duty
Keep electronic and paper filing in order at all times
Keep up to date with the company’s products & mandatory training
Present the company in a professional manner at all times
Knowledge, skills and experience required
Qualifications
Good educational background with proficiency demonstrable in maths and English
Computer Literate, including MS office products and Email
Experience
Experience of working in a team in an office environment
Knowledge the FCA’s Conduct Rules, particularly treating customers fairly (TCF) and the Consumer Duty
Ability to understand and comply with documented processes, policies and procedures
Excellent verbal and written communication skills
Interpersonal
Motivated to learn and do well, to absorb as much of the training as possible and keen to develop their career
Adaptable and flexible
Ability to work as part of a team but also individually
Reliable
Enthusiastic ‘can do’ attitude
Accuracy and attention to detail
Professional and well presented
Customer focused approach
Additional information
Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Rota shift work based on 8am-6pm Monday to Friday
Able to reliably commute to office
Scope of Role
Report directly to Team Leader
Apply for this role
Operational Risk Manager
Compliance at Blue
The Risk Department at Blue is organised around five principal risks (Operational Risk, Regulatory Risk, Financial Crime, Data Protection, and Legal) and is led by our Chief Risk Officer (SMF16/17). The department operates independently as a second line of defence, however, works collaboratively with first line areas across the business to provide oversight, challenge, advice, and assurance, in relation to the key business objectives, and in line with the Blue Motor Finance ‘beliefs’ (values).
Overall purpose of the role
This is a second line role, and its focus is to oversee the embedding and ongoing development of the risk management framework and supporting processes at Blue, with a particular focus on operational risk and assurance and providing an appropriate balance of support, guidance, and challenge to achieve regulatory compliance, operational effectiveness, and good customer outcomes. Reporting to the Head of Compliance & Operational Risk, you will be required to support the embedment and ongoing maintenance of the Operational Risk Management Framework and supporting risk registers.
Key responsibilities and accountabilities
To support the Head of Compliance & Operational Risk in the creation and implementation of the Operational Risk Management Framework and supporting standards and risk tools.
To lead the operational risk engagements with the Blue 1LOD to ensure that the risk management framework is embedded, with particular focus on risk and control management, control testing, and risk event/breach management.
To frequently liaise with first line business areas to ensure that you understand key processes and how controls support the achievement of operational risk prevention, identifying gaps and weaknesses that need to be addressed.
To provide challenge, advice, and guidance to the 1LOD at Blue around products, processes, and services, and ensure that risks are identified, assessed, mitigate/managed/accepted, and monitored by the 1LOD.
To actively liaise with the Blue GIA function to inform their programme of work through expert knowledge of the Blue estate and key areas of focus.
To lead assurance activities, through operational risk assurance reviews, that support the combined assurance programme.
Act as a point of co-ordination and contact to drive risk events to resolution and escalate issues to senior management in a timely manner to reduce risk and losses as much as possible and support the Head of Compliance & Operational Risk in overseeing the resolution and reporting of risk events and breaches.
To act as an advocate for high performance in relation to operational risk management and company standards/policies and promote a positive risk culture within the first line of defence where transparency, action and rigor are evident – particularly in relation to customer outcomes.
Observe and champion Blue’s code of conduct and the FCA’s Conduct rules including demonstrating the expected behaviours to deliver good outcomes for customers.
Liaise and partner with Compliance, Financial Crime, Data Privacy, and Legal colleagues within the 2LOD, to ensure when their expertise is required in relation to 1LOD interactions, this is organised, and all SMEs are present for key discussions and decisions.
Support operational risk reporting where requested.
Person specification
5 years operational risk experience in an FCA regulated environment or 5+ years’ experience in a 1LOD operations role with a sound knowledge of operational risk best practice.
Focused on customer outcomes and sound understanding of the Consumer Duty.
Demonstrated ability to effectively analyse risk and apply sound judgement in a timely manner.
Strong audit or assurance testing background.
Proven ability to write detailed policies and procedures, and breach reports.
Good team player, flexible and able to work on own initiative, whilst recognising where support is required.
Strong interpersonal skills, able to establish effective working relationships, and influence at all levels.
Appreciates the importance of accuracy, attention to detail and professionalism.
Demonstrates a sense of urgency and good work ethic.
Ability to work with competing deadlines and priorities.
Resilient, not derailed by a setback and returns to a high level of performance quickly.
Excellent internal customer service skills.
Comfortable and competent with MS Office.
Comfortable identifying and raising issues, even with senior colleagues, particularly where driving good outcomes for customers are concerned.
The role holder must carry out their role in a way that is aligned to the Purpose, Mission, and Beliefs at Blue.
Additional requirements
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit.
From time to time, and within reason, you may be required to work outside of your standard contracted hours.
As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks albeit hybrid working is in place.
Conduct Rules:
You must act with integrity.
You must act with due skill, care and diligence.
You must be open and cooperative with the FCA and other regulators.
You must pay due regard to the interests of customers and treat them fairly.
You must observe proper standards of market conduct.
You must act to deliver good outcomes for retail customers.
Apply for this role
Part Qualified Accountant
Overall purpose of the role
This role has a broad scope, covering various areas of accounting and will provide the successful applicant with an excellent introduction to accountancy. In a challenging and exciting work environment with continuous opportunity for personal development and growth.
Key responsibilities and accountabilities
Finance operations
Prepare daily payments, loan payouts and customer refunds
Complete bank reconciliations
Purchase ledger processing duties
Respond to email queries in team mailbox
Create invoices
Prepare journals
Management accounting
Assist with month-end preparation and execution
Preparation of management information for review
Prepare timely and detailed balance sheet reconciliations
SPVs
Prepare daily prefunding
Sweep customer cash to funder
Monthly accounting and reconciliation
Other
Assist with statutory accounts, audit and auditor queries
Assist with vat and corporate tax computing and reporting
Ensure process notes are kept fully up to date
Assist with ad-hoc tasks
Personal specification - knowledge, skills, understanding and experience required
Blue is looking for an ambitious, dynamic, and reliable trainee accountant. You will be a driven and progressive person, eager to learn, challenge and consistently deliver high quality work in a timely manner.
Undergraduate degree qualification with 2.1 or higher.
Ideally previous experience in an accounting role.
Currently working towards a professional accountancy qualification, minimum part-qualified
Good planning, time management and organisational skills.
Able to work with competing deadlines and priorities, whilst delivering quality outputs.
You will be preparing work to a high standard, so appreciation the importance of accuracy and great attention to detail is essential.
Motivated person, able to work independently and solve problems efficiently.
Excellent verbal and written communication and interpersonal skills, able to establish effective working relationships at all levels in finance and other functions in the business.
Good team player, able to provide support across the whole team and with an enthusiastic ‘can-do’ attitude.
Ability to identify ways to improve processes.
Good MS office skills.
Comfortable identifying and raising issues, particularly where driving good outcomes for customers are concerned.
Additional information
This is a full-time contract position, 37.5 hours a week plus 1 hour unpaid for lunch.
Working hours are 9am-5.30pm Monday to Friday.
This is a hybrid role split a minimum of 3 days office and up to 2 days remote, but this is subject to change.
The role will include support of training costs with the aim of becoming a Chartered Accountant within a reasonable timeframe. This will be available upon successfully completing your probation period and require a separate training contract to be signed with blue.
Due to our remote location and lack of public transport it is suggested that you are a driver and can get to our offices in Sundridge, Sevenoaks.
From time to time, and within reason, you may be required to work outside of your standard contracted hours and/or role profile.
Compliance and regulation
Develop and maintain a full understanding of the company’s compliance requirements (including the financial conduct authority’s conduct rules) and act in accordance with the standards, instructions in, and the spirit of those requirements.
Act to deliver good outcomes for our customers and understand how this requirement specifically applies to your role at blue.
Apply for this role
Sales Adviser - Financial Services
Job Purpose
This is a multi-functional sales role selling vehicle loans direct to consumers and helping them find the right car to fit the loan. You will be responsible agreeing budgets to suit the customer, locating new vehicles through our current dealer network and managing the process through to the customer driving away a car. Working as part of a fast paced, dynamic team, the adviser must ensure that processes and procedures are followed whilst ensuring the daily workload is completed to the highest levels of accuracy.
Salary is up to £33,000 + OTE
Dimensions
The role offers a strong basic salary and very achievable OTE
Follow up on warm finance application leads generated by our current partners. There are no cold calls as customers have completed an application and are expecting a call.
Understand the needs of individual customers and balance the desire to buy the perfect car with realistic affordability.
Work towards sales targets to achieve personal and team targets.
Work closely with multiple departments to speak with existing customers approaching Blue regarding new finance agreements.
Help potential customers find new vehicles to purchase and assist them through the sales process.
Manage dealer expectations throughout the sales process being aware of relationships with the external sales team.
Assist the team leader in developing process by providing feedback
Knowledge, skills and experience required
Essential customer focused telephone experience, preferably from a sales environment.
A good knowledge of car brands, makes and models is very helpful to be successful in role.
Good educational background with proficiency demonstrable in maths and English
Excellent verbal and written communication skills
Experience of working within a team in an office environment
Computer Literate, including MS office products and email
Awareness of current FCA regulations, there will be a requirement to study and pass the SAF (Specialist Automotive Finance) test.
Ability to understand and comply with documented processes, policies and procedures.
Additional information
Perm / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
Current shift pattern of 9 – 5.30pm Monday to Friday, with a late shift of 10.30 till 7pm and 9-5pm Saturdays. Potential for rota shift work based on 8-8 weekdays, Sundays & Bank Holidays (day in lieu earnt for working them) based on regional requirements.
Able to reliably commute to office as this is an office based role.
Apply for this role
Senior Compliance Officer
Compliance at Blue
The Risk Department at Blue is organised around five principal risks (Regulatory Risk, Operational Risk, Financial Crime, Data Protection, and Legal) and is led by our Chief Risk Officer (SMF16/17). The department operates independently as a second line of defence, however, works collaboratively with first line areas across the business to provide oversight, challenge, advice, and assurance, in relation to the key business objectives, and in line with the Blue Motor Finance ‘beliefs’ (values).
Overall purpose of the Role
Reporting to the Head of Compliance and Operational Risk, the focus of this role is to oversee the embedding and ongoing development of the compliance risk management framework and supporting processes within the first line of defence at Blue, with a particular focus on regulatory risk and assurance and providing an appropriate balance of support, guidance, and challenge to achieve regulatory compliance and good customer outcomes.
Key Responsibilities
To provide challenge, advice, and guidance to the first line in relation to new and existing products and services so that Blue remains compliant with the necessary regulatory requirements.
To provide oversight and assurance to Blue around key first line activities that impact customer outcomes and compliance with the relevant regulation.
To escalate issues to senior management in a timely manner to reduce risk and losses as much as possible.
To act as an advocate for compliance with all legal, regulatory and company standards and promote a positive risk culture within the first line of defence where transparency, action and rigor are evident – particularly in relation to customer outcomes.
To frequently liaise with first line business areas to ensure that you understand key processes and how controls support the achievement of compliance, identifying gaps and weaknesses that need to be addressed – particularly in relation to Arrears Management, Vulnerable Customer Management, Complaints Handling, Blue Direct, and Blue Specialist Financing, ensuring good customer outcome is at the heart of everything we do at Blue.
To maintain an up-to-date knowledge of the FCA Handbook and key regulatory requirements (e.g., “CONC”, “DISP”, “SMCR”, and the “CCA”) and apply these to advice, guidance, and assurance activities as well as write regulatory business updates with key recommendations around implementation.
To provide regulatory guidance around key business activities, including EXCO objectives and key projects
Proactively identify, investigate and analyse current and future regulatory risks, monitor the regulatory horizon to maintain an up-to-date view of regulatory developments that could impact Blue Motor Finance and support in the communication of Regulatory updates to the business.
Support the Head of Compliance and Operational Risk in the communication of regulatory developments and regulatory risk reporting to Blue’s stakeholders (internal and external), including training delivery to first line business functions.
Observe and champion Blue’s code of conduct and the FCA’s Conduct rules including demonstrating the expected behaviours to deliver good outcomes for customers.
Provide oversight around the requirements set out in the firm’s policies and procedures.
Assist the Head of Compliance & Operational Risk with the identification, resolution, and reporting of risk events and breaches.
Lead in the preparation of regulatory updates and reports.
Lead the Customer Outcomes testing and the regulatory elements of second line assurance activities.
Person Specific
5 years plus compliance experience in an FCA regulated environment – consumer credit preferable.
Focused on customer outcomes and sound understanding of the Consumer Duty.
Demonstrated ability to effectively analyse risk and apply sound judgement in a timely manner.
Strong audit or assurance testing background.
Proven ability to write detailed policies and procedures, regulatory updates for publishing across the business, and breach reports.
Good team player, pragmatic and flexible, able to work on own initiative, whilst recognising where support is required.
Strong interpersonal skills, able to establish effective working relationships at all levels.
Appreciates the importance of accuracy, attention to detail and professionalism.
Demonstrates a sense of urgency, strong delivery ethos and good work ethic.
Ability to work with competing deadlines and priorities.
Resilient, not derailed by a setback and returns to a high level of performance quickly.
Excellent internal customer service skills.
Comfortable and competent with MS Office.
Comfortable identifying and raising issues, even with senior colleagues, particularly where driving good outcomes for customers are concerned.
The role holder must carry out their role in a way that is aligned to the Purpose, Mission and Beliefs at Blue.
Additional Requirements
This document is neither contractual nor exhaustive and may be amended to meet the needs of the business. Where possible this will be done in consultation with the job holder.
From time to time, and within reason, you may be required to carry out tasks that fall outside of your position’s remit.
From time to time, and within reason, you may be required to work outside of your standard contracted hours.
As part of your on-going development, you may be required to undertake training to meet the requirements of your role.
Due to our remote location and lack of public transport it is suggested that you are a driver and are able to get to our offices in Sundridge, Sevenoaks albeit hybrid working is in place.
Conduct Rules
You must act with integrity.
You must act with due skill, care and diligence.
You must be open and cooperative with the FCA and other regulators.
You must pay due regard to the interests of customers and treat them fairly.
You must observe proper standards of market conduct.
You must act to deliver good outcomes for retail customers.
Apply for this role
Equal Opportunities statement
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships and offending background.