Tariff of Charges

General Administration Charge
Change of Personal Details £0.00
Change of Address £0.00
Change of Contact Details £0.00
Change of Payment Details £0.00
Change of payment date £0.00
Change of Employment details £0.00
Statement of Account (once a year) £0.00
Statement of Account (duplicate) £0.00
Early Settlement £0.00
Settlement Quotation £0.00
Duplicate Documentation £10
Card payment processing charge £0.00

Cards Accepted

Blue will accept payment in GBP by UK issued debit and credit*1 cards.

*1 Credit cards may only be accepted under certain circumstances. Please contact us for more information.

Refund Policy

If you believe you have been charged incorrectly by our payment system then please contact us and we can discuss any necessary refunds with you.

To request a refund please contact the customer service team. All refunds will be processed within 10 working days

Recurring Transactions

Creating a recurring payment: You may set up a recurring payment on our customer portal by ticking the 'Save Card' option when making a payment. We do not store customer card details on our system. We store a token that we present to the card payment service provider.

Frequency of payments: We will never apply for a recurring payment on a customer's behalf. This is done by the customer through the Customer Portal.

Cancellation: Cancellation of the recurring payment authority can be done on the Customer Portal by clicking the 'Remove Card' button on the payment details page. Alternatively it can be done by contacting our customer services department.